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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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October 21, 2020

I bought my car at Basil Ford in a no pressure sale. Jose and Andrew are usually the ones to take care of me for service. I can trust that they won't try to pad the bill. Jose even remembered that I bought m More

by Dawnelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose & Peter
October 14, 2020

Jose was very polite,Did the job quickly.washed my car Jose was very polite,Did the job quickly.washed my car and fixed mytire.Everyone at Basil was very helpful.Would tell any of my friends to go to Bas More

by Dajanuszkiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
October 06, 2020

Oil plug defective; still under warrantee. Lincoln dealer could not provide information about warranty coverage, so I went to basil ford for service. Found warranty information immediately. More

by Abarbasch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron I service
October 06, 2020

Aaron is great and very helpful!, I am so glad you have a employee that is kind and very efficient. Thank you for stepping in and assisting with my car issues. More

by Irini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember their names , all were great.
October 01, 2020

I didn't have an appointment and they took me with no problem and was satisfied with work completed. Thanks to the workers and everyone More

by lmk3155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
September 29, 2020

Purchased my vehicles from Basil Ford and they handle all my servicing. From the front desk to the service area, always received top service. Tammy, and the others, handled my recall perfectly More

by Chzlhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy in Service
August 18, 2020

I've been a customer here for several years now, and have not had an issue. Service is always good and they're upfront with you about what needs to be done and how long it will take. More

by Judegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
August 17, 2020

When I brought the car In I was told it was only going to take 1hr.it ended up being most of the day they should of told me that when I brought it in. More

by Stk4188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
August 03, 2020

Excellent work. Good prices. Very neat and on time. All services preformed were explained , with an emphasis on future preventative maintenance. Loved the Shuttle Service! More

by Smufin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
July 29, 2020

The best dealership and the best customer service ever . Andrew is the friendliest service advisor. It is a pleasure to get my service done at basil. More

by Born2bwild
Recommend Dealer
Yes
Employees Worked With
Andrew Kern , Jess Basil, Cassie Soucia
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