Back

Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

Sort by
September 17, 2019

Great service I would of given 5 star if the work being done didn’t take so long for regular service. I had oil change/ tire rotation with inspection but took about More

by Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew kern
Oct 02, 2019 -

Basil Ford responded

Thank you for your feedback, we're sorry to hear that your service appointment took longer than expected. We are always looking to improve our process and are looking into what happened here.

August 31, 2019

Excellent Service All the employees go above and beyond to help you have a great experience. I have purchased my car here and have had Service done. Always satisfied More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose..Xavier
Sep 04, 2019 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

August 02, 2019

The works Service was prompt and courteous.Very pleasant experience.Waiting area had snacks and television with plenty of good seating .Aaron Miechurski did a g More

by Gary 207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Tobia gave me financial data i requested
Sep 04, 2019 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

July 31, 2019

Excellent service Twice this past week I appeared at the Quick Lane without an appointment. The first visit was for an oil change and maintenance. The second in respo More

by MJFJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern and Jose
Sep 04, 2019 -

Basil Ford responded

We know being without a vehicle is a hassle and that's why we try and make getting your vehicle serviced with us as easy as possible. We're so happy that we could get your vehicle fixed and get you back on the road so quickly! We look forward to helping you out in the future!

July 29, 2019

Service Fast friendly courteous service. Highly recommend Jose. He under promised and over delivered. He is a huge asset to the dealership. Would recommend th More

by Hdroadglide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 04, 2019 -

Basil Ford responded

Thank you so much for your kind words for your Service Advisor, Jose, and our team. We're happy to hear that you were able to feel comfortable here with us. Thank you so much for being a part of the Basil family and we look forward to seeing you again soon!

July 22, 2019

Excellent Service Every time I take my car into the Basil service department I am greeted professionally and courteously. I usually only need oil changes and tire rota More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 04, 2019 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

June 28, 2019

Great Service Department I have a 2004 Mach 1 Mustang that takes special treatment. Every time I go to Basil they take care of the car 100% for me. Great service department More

by Grog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen
June 19, 2019

Great service Needed inspection and oil change and had both done in no time at all. Great people and service. They go out of their way to help you More

by Terricm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Ostrowski
May 23, 2019

Don’t understand want this means. Completely satisfied. Well taken care of. I was taken care of in a timely manner and with great attention by the staff. Everything explained very cle More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
May 10, 2019

Repairs to pass inspection Excellent service by Jason (on phone), Aaron at Basil 5/6/19 & 5/10/19-good explanation, ordered parts promptly, repairs done in one day! Appreciate s More

by nun, karen 11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason & Aaron in service
May 20, 2019 -

Basil Ford responded

Wow 30+ years!! We are so grateful for your continued support. Thank you for being apart of the family!

...
25
...