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Basil Ford - Service Center

Cheektowaga, NY

4.6
330 Reviews

330 Reviews of Basil Ford - Service Center

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January 09, 2024

Ck in process was quick and easy. Service manager Nicole was efficient and friendly. I did see a lot of new faces, hopefully old service managers are doing well. More

by rowlett2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
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January 02, 2024

Awesome job fixing my car when I was not sure what was wrong with it. More

by Nelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron m
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November 16, 2023

Terrible service after you buy vehicle. Cocky and arrogant general manager named Bill. Never would recommend to anyone More

by Lungelectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Panaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Petroffski, colin rose, bob hinkley, mike cross, ed hahn, todd kureczka, miro chalupka, joe morey, Lionel Niyonkuru
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November 10, 2023

Professional and friendly service. Great customer waiting room; free shuttle service with terrific driver. Service took shorter time than expected. More

by mjfjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela and Wayne.
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October 18, 2023

Excellent service cared about customer. Really good at giving information excellent excellent excellent excellent excellent More

by Littleuncle930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
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Nov 02, 2023 -

Basil Ford responded

Thank you so much for your support and kind words about our team!

September 10, 2023

Very friendly kind and knowledgeable did the job right then and there didn’t waste time with the service More

by Annette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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August 24, 2023

I’ve always had a pleasant experience at Basil Ford. The customer service is outstanding. More

by srt6977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Aug 31, 2023 -

Basil Ford responded

Thank you so much for your kind review, we appreciate you and your support!

Aug 31, 2023 -

srt6977 responded

My pleasure! Thank you for your great service.

August 19, 2023

Very clean dealership and friendly service. I take all my vehicles here for regular maintenance and service. More

by Clawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Aug 31, 2023 -

Basil Ford responded

Thank you so much for your kind word and praise of our team! We strive to keep our facility as clean as possible, we look forward to seeing you again!

July 27, 2023

Great customer service employees are all friendly Great clean waiting room and goodies good pricing 😁 More

by momof3js55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Jul 28, 2023 -

Basil Ford responded

Thank you so much for your review and kind words about our staff! We're happy to hear you made yourself comfortable in our waiting room while we worked on your vehicle, and we look forward to seeing again next time you need us!

June 26, 2023

Friendly and knowledgeable staff. The work was performed quickly and the customer lounge is pleasant. More

by mjfjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron.
Report | Print
Jun 27, 2023 -

Basil Ford responded

Thank you so much for your 5-star review of our team! We're thrilled to hear that you enjoyed our waiting area and that you found our team friendly and knowledgeable! We look forward to seeing you again!

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