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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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November 07, 2017

25k check up Dealer was able to take car in with no appointment. I had a state inspection, oil change, tire rotation, and the 25000 mile maintenance performed. I w More

by Jamesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 10, 2017 -

Basil Ford responded

Thanks for your kind review!!

October 11, 2017

Excellence in Customer Service I received Excellence In Customer Service at Basil Ford. The service center and the sales team delivered professionalism in service. All of my questi More

by Excellence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Center, Benjamin Angelo, Nick Valint and Kyle Doherty
Oct 13, 2017 -

Basil Ford responded

Thanks to you! We appreciate your kind review.

October 09, 2017

Best service manager Tammy Decker For over 20 years, I have taken my personal and business vehicles to Basil Ford and Trucks. Tammy Decker has been the most attentive, honest, and thou More

by smeeds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Decker
Oct 13, 2017 -

Basil Ford responded

Hi there, Thank you so much for your glowing review & feedback. We are honored to have Tammy apart of our team and are pleased you are pleased! We will be sure to pass along the congratulations.

October 06, 2017

Top notch service with a smile ;-) Bought my car from Basil Ford last winter. It has been a great experience. They have earned a customer for life. Recently brought my car for oil chang More

by Andrew Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Oct 13, 2017 -

Basil Ford responded

Thanks Andrew, we are pleased to hear it! Happy driving!

October 02, 2017

Fast,courteous,professional service Great job ! Service done faster than told ! Really enjoy taking car here ! Enjoy working with Basil family ! Escipally Andrew Kern ! General Manager F More

by Johnny focus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern
Oct 06, 2017 -

Basil Ford responded

Thanks! We appreciate your review & your business. Welcome to the family!

September 30, 2017

Excellent From making my appointment to dropping my car off I was treated with respect. When I dropped my car off the gentleman at service took his time listene More

by Char0928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 06, 2017 -

Basil Ford responded

Thanks, we appreciate your business! Welcome to the family

September 20, 2017

Tire repair Great service for oil change and replaced tire because of nail. Jose did excellent job of getting everything taken care of in a timely fashion. More

by Terricm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 22, 2017 -

Basil Ford responded

Thanks!! Jose is pretty great, huh!? Thanks for your business!

January 26, 2017

Tammy D is the best !! Fleet service is always ready to do repairs when needed . Fast and reliable service keeps me coming back time after time and the people are easy to wo More

by 1234vbnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Decker
Apr 07, 2017 -

Basil Ford responded

Thanks!! We appreciate your business, welcome to the family!

January 06, 2017

Service review Needed an oil change and asked Tammy if she could squeeze me into the schedule as I was driving in the vicinity of the service center. Sh told me to More

by cavemannn45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Decker
Apr 07, 2017 -

Basil Ford responded

Thanks!! We appreciate your business, welcome to the family!

January 06, 2017

Tires, and oil change Ron in service was very considerate, efficient, and knowable about my service needs. He priced matched my new tires to the lowest price available and More

by Charlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in service
Apr 07, 2017 -

Basil Ford responded

Thanks Charlene!! We appreciate your business, welcome to the family!

Apr 07, 2017 -

Basil Ford responded

Thanks!! We appreciate your business, welcome to the family!

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