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Basil Ford - Service Center

Cheektowaga, NY

4.6
330 Reviews

330 Reviews of Basil Ford - Service Center

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June 24, 2023

Basil, Ford is a great dealership. Great service happy customer. Thank you. so very much More

by Richardsing2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
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Jun 26, 2023 -

Basil Ford responded

Thank you for your review of our team! We are overjoyed to hear about your experience with us and we look forward to seeing you again soon!

June 01, 2023

Goodservice service in a time manner ,professional,friendly,helpful service by quick lane agent (angela),thankyou.i will keep basil in for future service. More

by No name .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil
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Jun 26, 2023 -

Basil Ford responded

Thank you so much for your review of our service team! We're thrilled to hear that you were provided with excellent, professional, and friendly service! We look for ward to seeing you again in the future!

May 23, 2023

Service was excellent! I did not even need to leave my house. Basil Ford picked my car up, serviced it, kept me informed every minute and dropped it off when it was done. More

by kathleenbenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Jess Basil, Cassie Soucia
Report | Print
May 24, 2023 -

Basil Ford responded

Thank you for your review of our team! We strive to go the extra mile for our customers so that they feel secure in their vehicles. We look forward to being of service to you again in the future!

May 09, 2023

Excellent service today! Andrew was very helpful. Nice waiting room and delivery option. Great dealership! More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kern
Report | Print
May 10, 2023 -

Basil Ford responded

Thank you for your review and kind comments about our team! Andrew does his best to make sure that all of his customers know what is going on with their vehicles and provide realistic expectations.

April 30, 2023

Very courteous and very exceptional service I was very happy with what they performed I would recommend them to my friends More

by Jamesecoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
May 01, 2023 -

Basil Ford responded

It’s great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 10, 2023

We had a very good experience so far with the exception of there's something wrong with their key drop, Went over and above by replacing all the locks. Hopefully the next freeze we have our doors will ope More

by Crash206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina,& service desk
Report | Print
Feb 10, 2023 -

Basil Ford responded

Thank you for your review, we appreciate you!

February 10, 2023

My 2021 F150 had a vibration problem. Jeremy explained what was needed and the time to complete repair. Professional service and a pleasant experience. More

by dave200
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Feb 10, 2023 -

Basil Ford responded

Thank you for your review, we appreciate you!

February 09, 2023

Andrew was very professional and explained what was need to repair my vehicle. Vehicle was ready on time More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kern
Report | Print
Feb 10, 2023 -

Basil Ford responded

Thank you for your review, we appreciate you!

February 06, 2023

I always have the best experience when I am at this dealership. The service is top of the line if you ask me. My questions and concerns are always answered. My vehicle is always taken care of. I will n More

by rachb1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron , Jess Basil, Cassie Soucia
Report | Print
February 01, 2023

Great experience every time I get my car serviced at Basil Ford. Erin was courteous and professional and explained everything to me about my car. I will continue to go to Basil Ford for all my service n More

by kathleenbenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, Jess Basil, Cassie Soucia
Report | Print
Feb 06, 2023 -

Basil Ford responded

Thank you for your review! We love having you!

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