Basil Ford - Service Center

Dropped off F150 truck for product recall and the service department performed it in a timely manner. Called and told me the truck was done. Outstanding service! department performed it in a timely manner. Called and told me the truck was done. Outstanding service! More

Service visit. Not a positive experience. Five service reps talking and laughing, didn’t even acknowledge me for a few minutes, was passed off to somebody who also Not a positive experience. Five service reps talking and laughing, didn’t even acknowledge me for a few minutes, was passed off to somebody who also didn’t even acknowledge my presence ( he was busy rearranging his pen cup). Then started with the upsell. Tires, brakes, tie rod, alignment, blah blah blah. Then had to keep my car overnight for a light housing. Very disappointing. More

Great customer service, honest and knowledgeable. Nice work. Price is reasonable for a dealership. Keep you informed about the progress of your vehicle. Nice work. Price is reasonable for a dealership. Keep you informed about the progress of your vehicle. More

Service department was very helpful and diagnosed our car's issue with quick repairs. Very satisfied. car's issue with quick repairs. Very satisfied. More

Quick lane service is not quick I left my car for oil change and inspection glad I did took 3 hours I was told 90 minutes to 120 minutes glad I didn’t wait for it false advertising not going back again change and inspection glad I did took 3 hours I was told 90 minutes to 120 minutes glad I didn’t wait for it false advertising not going back again More

Great service, great service e representative. Was texted throughout process with updates. Easy on znd out. Was texted throughout process with updates. Easy on znd out. More

Repairs were completed as promised. Everyone was very friendly and courteous, and the shuttle service was great. Everyone was very friendly and courteous, and the shuttle service was great. More