Basil Fredonia Chevrolet Buick

I had a flat tire and we are going out of town in the morning. They took me without an appointment and I’m back on the road. Thanks

Replace upper control arms with adjustable arms , replaced left rear wheel bearing and align vehicle. Repairs done in an efficient manner with quality work. The service manager Casey is wonderful along with Brad the service writer do a stupendous job in orchestrating repairs for the public.

We had a great experience with all the Basil employees! We were buying my sons first car and it couldn’t have gone better! We left with a great vehicle and couldn’t be happier.

Everyone was so pleasant. I’m from Massachusetts, my truck broke down and they fixed it up so fast. Greatly appreciated. They made us feel very welcome

Entire service was performed in a timely manner. We had a courteous shuttle driver that took us to Lowe’s so we can shop while we waited; he picked us up with excellent communication via phone. Vehicle was washed following service.

Great deal compared to other dealer in area , they had the best price. It was a clean deal with no trade so it was easy to compare. Allan and Travis were a pleasure to do business with, bought several trucks from Basil Fredonia and dealt with a Travis on the last two.

Everyone was very helpful in finding us the perfect vehicle to fit our family .The staff there answered questions and made us feel very welcome!

I was very happy with my experience buying my car. Allen was very informative. He answered all my questions. He was not in the least pushy. He listened to me and helped me find the right car. I went out of town once for a car and from now on I will stick with Basil in Fredonia.

Very pleased with the whole experience from the salesman to the finance people would return and recommen to others Justin was very knowledgeable and pointed out on the new vehicle and offered many options

If I could give this Service Center negative stars I would. I brought my car in because it sounded like I needed a new wheel barring in the front. The front passenger side to be precise. They were notified that I would be staying there while my car was getting worked on. Arriving at 8:30 am for a 9:00 am appointment, I knew that I was going to be there for awhile. When they finally came out, three hours after arriving, to "confirm" my suspicion of a wheel barring, they had a list of other things that were wrong with my car. None of which were accurate. I then proceeded to wait another 3 hours while they sent someone for the part. I was unhappy with the wait time, but this is my car and I needed it fixed right. After driving my car over the weekend, it started doing the same exact thing. Worrying for my safety as well as my 7 year old child safety, I called the service center back to tell them that what they did to my car was not the solution to the problem. I was told to bring it right in, so I did. They rotated my tires and balanced my wheels. This seemed to fix the problem for a few weeks. My car then started doing the same exact thing, but in a different area (the tire rotation). I took my car to someone who I could rely on. Which is someone who does not normally do warranty work, but decided to because of the problems I was having. Come to find out, I NEVER needed my wheel barring replaced, it was a cupped tire. Any mechanic would have been able to tell if I had a bad wheel barring or cupped tire. This place just "fixed" my car, because I said I had a hunch it was a wheel barring. I am not a mechanic, which is why I brought it to a MECHANIC. They fixed something that did not need to be fixed just to get me in and out and make money off from me instead of finding the problem. This is not something that is okay and does not make people feel safe about taking their cars to this service center. Sincerely, Very Unsatisfied Customer