Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Resale Sheridan
Williamsville, NY
267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 267 reviews
September 14, 2019
Very Nice Experience I thoroughly enjoyed the buying experience that I had with David Wagner your sales representative. He was kind and very helpful in helping my wife and I thoroughly enjoyed the buying experience that I had with David Wagner your sales representative. He was kind and very helpful in helping my wife and I determine the right car for our budget. I would definitely recommend Basil and David for your next vehicle purchase. More
by happy customer
Employees Worked With
DAVID WAGNER
September 13, 2019
Never again I was a Basil customer and have recommended them in the past. Never again. I brought a vehicle to them to see if they would buy it because they contac I was a Basil customer and have recommended them in the past. Never again. I brought a vehicle to them to see if they would buy it because they contacted me and said they were interested. Sandy McQuestion said they love it but couldn't give me a quote because their internet was down and would be in touch as soon as it comes back. That was a week ago and I have texted and called them just to be ignored. More
by Todd
Employees Worked With
June 21, 2019
Excellent job Needed to trade my car in and they made the transition smooth and stress less. Staff wA very helpful especially Todd and David, will recommend! Needed to trade my car in and they made the transition smooth and stress less. Staff wA very helpful especially Todd and David, will recommend! More
by Lisa92276
June 11, 2019
Could not be happier Just a thank you to Tom, Cherish, Teresa and the whole gang. I have been buying cars for quite a few years here and have always been treat woth great Just a thank you to Tom, Cherish, Teresa and the whole gang. I have been buying cars for quite a few years here and have always been treat woth great customer service. Recently I had a major car issue and as usual the great people there made me feel like more then just a customer, they made me feel like they really care. They showed me that even though I am just your avaerage gal I still matter to them and they would do what ever it takes to help me through this. Thanks again greatly appreciated More
by Smarsz1
Employees Worked With
Tom, Cherish and Terrsa
June 03, 2019
Poor poor poor customer service and communication I purchased a vechicle through them, when I went back to pick it up it was not ready, I asked for a rental in the meantime since the sales guy already I purchased a vechicle through them, when I went back to pick it up it was not ready, I asked for a rental in the meantime since the sales guy already had me change my insurance and registration to the new vehicle, he gave me a car with dealer plates to drive until the next day. The next day I go to pick it up at the time discussed and it was not ready, I waited 2 hours. After it was finally ready I was excited to finally just be done and drive away. wrong. As soon as I pulled off and starting driving the vechicle starts to make a thunking noise that sounds like it’s coming from the back, idk much about cars so idk what exactly it is. Annnnnnnd the car was filthy there was receipts from the previous owner, gum wrappers, trash and even penny’s in the vehicle. I’m a sweet person so I never lose my cool. I call the dealership and politely ask what’s the refund policy after all I been through I didn’t want to give basil any more of my energy I wanted to return the car and be done with it. I was told this wasn’t possible. When I spoke to the guy (idk his name) he didn’t even ask why I wanted to return the car I eventually told him my situation and he was very nonchalant and said he can have someone contact me about getting into another vechicle. No one ever called. So I called the next week and was transferred to voicemail and left a message. No one ever called back. I called the service center directly with my issue and FINALLY the girl there understood and even gave me an apology, something I haven’t heard since this started. She scheduled me maintenance and an appt to get the car detailed again. After she did this I asked her about my plates and registration (I only have dealer plates with no registration and no one explained to me why I have them and not my own plates) she transferred me to the sales manager who again was non Chalant and said ide get a call when they come in. I always remained sweet to them I never got out of character but I just think the internet needs to know how I was treated at basil. Poorly. The sales guy Todd was nice. More
by Cc1993
Employees Worked With
Todd Hammar
June 01, 2019
Basil sucks !!! Bought a 2012 Jeep Grand Cherokee from basil about 1-2 years ago with only 45k miles upon purchase.. Since we bought this vehicle we’ve had nothin !!! Bought a 2012 Jeep Grand Cherokee from basil about 1-2 years ago with only 45k miles upon purchase.. Since we bought this vehicle we’ve had nothing but problems.. My wife was driving in the middle of winter and the breaks gave out as she was driving!!! Then we discovered that there had been a recall on this years jeep but basil gave us NO notice! Now we’re in the middle of bringing our jeep back every single week because the check engine light keeps popping up for the evac system, and everytime we leave basil they say “it should be fine”. And sure enough we’re back the following week. On top of all of this there is a constant leak from the sun roof that drips right above the driver seat when it rains!!!!!! We brought it in to get fixed and the lady tells us “we cleaned out the sun roof, that usually fixes it”........NOPE!! Still leaking hahahahah... Took it back and they said “we ran a hose on it, and no water entered the vehicle”..... So they decided not to even attempt opening things up to discover the problem... Honestly after all of this I wouldn’t recommend basil to anybody, they suck... The breaks giving out while my wife was driving is where I draw the line... No apologies or nothing from these people.... More
by Reed33
Employees Worked With
Don’t remember sales person he was nice though
May 23, 2019
Wonderful experience I stopped in a few months ago and Spoke with Todd in regards to trading in my Jeep. He was very helpful, knowledgeable and easy to work with. Earli I stopped in a few months ago and Spoke with Todd in regards to trading in my Jeep. He was very helpful, knowledgeable and easy to work with. Earlier this week, I traded my Jeep in and brought home a beautiful Dodge Ram. More
by BriCiesla
Employees Worked With
Todd Hammar
May 14, 2019
Honesty The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these guys did 1000 better on the car. I have never not haggled over price there was nothing to haggle over. I'm a salesman and have never seen such service kindness no pressure and honesty. I did not know this type of dealer actually existed. The car is mint. Price unbeatable. Rob More
by Jennifer,forcast1
May 11, 2019
Worst ever they told me that it would build my credit up I tried several times to give the vehicle back that I was forced in and also they lied time after time they would take the car and have it more than m I tried several times to give the vehicle back that I was forced in and also they lied time after time they would take the car and have it more than me it was there every month and never fixed right also they said they would take me out the car than lie about it saying if it act up one more time they would take it back really I also called Sheridan dr numerous times for management never would get back More
by Jason parker
Employees Worked With
Dough
April 30, 2019
inadequate customer service These people don't return calls or e-mails when they owe you money for cancelling service contracts,Service dept is inept and liars don't fix your veh These people don't return calls or e-mails when they owe you money for cancelling service contracts,Service dept is inept and liars don't fix your vehicle properly.They don't process paperwork in timely manner. Never buy from here. Zero customer service after the sale, More
by unsatisfied
