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Basil Resale Sheridan

Williamsville, NY

4.4
267 Reviews
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4131 Sheridan Dr

Williamsville, NY

14221

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Showing 267 reviews

October 24, 2018

Registration We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for More

by nilson49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Neubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Baller
Oct 26, 2018 -

Basil Resale Sheridan responded

We apologize about this mishap. Thank you for your patience.

October 23, 2018

Ray is the man. We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Baller
Oct 26, 2018 -

Basil Resale Sheridan responded

Thanks to you! We appreciate your kind review & your business!

October 18, 2018

Delayed service This is the second time I've been at this location for services to my car and the second time the services took an extra long time to complete. An oil More

by caitgorham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy McQuestion
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2018

Excellent ! I was able to get in quick even without an appointment. They are always nice to me and I appreciate that very much. Thank You. More

by SUSIE.CRUSIER198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't see Joe on the list.
Oct 19, 2018 -

Basil Resale Sheridan responded

We appreciate your business! Happy driving!

September 29, 2018

Excellent Service I Highly recommend dealing with Ray Baller, He got me in a New Car and off the lot the same day and in no time. More

by Ddubbs716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Baller
September 28, 2018

Lemon truck I bought I bought a ram 1500 from this dealer after one month I started to have transmission and computer promblems I brought it to the shop more then ten t More

by Basilripoff
Recommend Dealer
No
Employees Worked With
Cory
Oct 05, 2018 -

Basil Resale Sheridan responded

Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

September 26, 2018

Horrible Service - Need learning! Experience was horrible. Do not recommend. Had issues with every single action to get a new vehicle after my total loss on the previous one finance by More

by j_caraballo14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy McQuestion
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2018 -

Basil Resale Sheridan responded

Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

September 26, 2018

I am the wife who brought car in for service. Horrible customer service. Lack of communication. Lack of concern for customer needs. Insensitive! Unfriendly. Brought car in at 8am was told w More

by buffalovets1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hunter Medermott
Oct 05, 2018 -

Basil Resale Sheridan responded

Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

September 19, 2018

Awesome Always a pleasure going into Basil everyone.is very friendly and helpful. Always willing to help with any questions. Everyone looks happy to be there. More

by annemariehawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy McQuestion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2018 -

Basil Resale Sheridan responded

Thanks to you for your kind review! Happy driving & welcome to the family!

Oct 05, 2018 -

Basil Resale Sheridan responded

Thanks to you for your kind review! Happy driving & welcome to the family!

September 19, 2018

Best car salesman ever!!! Brian R. gave me the best experience with buying this vehicle. You can tell he genuinely cares about the customer and not about his commission check!! More

by Tinkerbell1990
Recommend Dealer
Yes
Employees Worked With
Brian Radosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2018 -

Basil Resale Sheridan responded

Thanks to you for your kind review! Happy driving & welcome to the family!

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