Basil Resale Sheridan
Williamsville, NY
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Registration We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for providing a dealer plate so we could drive our newly purchased car. Thanks go to Dave and Ray who helped to get things straightened out. Thanks, Eric R. Nilson More
Ray is the man. We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past several months. After some light negotiation we came to a trade with my Corvette convertible for a Dodge Challenger SRT. Price was to our liking, Ray made it work and we drove it home the same day. Thanks so much for making this happen. Very professional attitude from Ray and others. More
Delayed service This is the second time I've been at this location for services to my car and the second time the services took an extra long time to complete. An oil This is the second time I've been at this location for services to my car and the second time the services took an extra long time to complete. An oil change and inspection took two hours. The only saving Grace is that the woman gave me my inspection comped for the inconvenience. Also- I purchased the car a year ago and now it already needs new tires. More
Excellent ! I was able to get in quick even without an appointment. They are always nice to me and I appreciate that very much. Thank You. I was able to get in quick even without an appointment. They are always nice to me and I appreciate that very much. Thank You. More
Excellent Service I Highly recommend dealing with Ray Baller, He got me in a New Car and off the lot the same day and in no time. I Highly recommend dealing with Ray Baller, He got me in a New Car and off the lot the same day and in no time. More
Lemon truck I bought I bought a ram 1500 from this dealer after one month I started to have transmission and computer promblems I brought it to the shop more then ten t I bought a ram 1500 from this dealer after one month I started to have transmission and computer promblems I brought it to the shop more then ten times they told me it was a lemon and the only thing they could do is place it on the auction. So what do I do, I sold it back to them and took a 4000 dollar loss. They said they did not even want the truck and they were not making no money on the deal. They lied they did not place this truck on the auction they put it on there lot and there many a ton of money on me. The bad thing is this truck is not fixed and there going to give this problem to someone elase. Be carful stay away from this truck. It’s a white ram with a rambar and black strip on it. Trust me stay away More
Horrible Service - Need learning! Experience was horrible. Do not recommend. Had issues with every single action to get a new vehicle after my total loss on the previous one finance by Experience was horrible. Do not recommend. Had issues with every single action to get a new vehicle after my total loss on the previous one finance by this same dealer, to find out everything was Basil’s mistake. Second guessing of keeping the new vehicle. More
I am the wife who brought car in for service. Horrible customer service. Lack of communication. Lack of concern for customer needs. Insensitive! Unfriendly. Brought car in at 8am was told w Horrible customer service. Lack of communication. Lack of concern for customer needs. Insensitive! Unfriendly. Brought car in at 8am was told would take few hours was provided transportation home....was contacted end of day that car was ready for pickup...they told me transportation pickup ended at 4pm among other things.....smh..FRUSTRATED!! Who knew😱 More
Awesome Always a pleasure going into Basil everyone.is very friendly and helpful. Always willing to help with any questions. Everyone looks happy to be there. Always a pleasure going into Basil everyone.is very friendly and helpful. Always willing to help with any questions. Everyone looks happy to be there. More
Best car salesman ever!!! Brian R. gave me the best experience with buying this vehicle. You can tell he genuinely cares about the customer and not about his commission check!! Brian R. gave me the best experience with buying this vehicle. You can tell he genuinely cares about the customer and not about his commission check!! This is the type of service people like and he needs a raise!! Again thanks Brian I will be sending a lot of family your way!!! More

