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Basil Resale Sheridan
Williamsville, NY
261 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 261 reviews
May 04, 2022
They helped me get the car I want and I had really good experience at this dealer. experience at this dealer. More
by rahmanisyed4@gmail.com
February 23, 2022
The last car I bought from them lasted 13 years. Was happy to get another one from them today. Had a great shopping experience again. Was happy to get another one from them today. Had a great shopping experience again. More
by tmichals
Employees Worked With
December 21, 2021
I have to say it was a very pleasant experience dealing with this Basil Dealership. They were as helpful as they could be and in less than a week I was in the vehicle I wanted as they had to wait for me to with this Basil Dealership. They were as helpful as they could be and in less than a week I was in the vehicle I wanted as they had to wait for me to fund the vehicle..Great Job to all of you and for free lifetime oil changes. That’s a blessing to me! Thank you Steve as you are not on the website yet. More
by louisemj
Employees Worked With
Steve not listed above
December 18, 2021
The sales person Tod and his whole support team and management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was More
by Ben
Employees Worked With
October 17, 2021
Never replied with an answer if vehicle available or not. Had to contact and complete purchase with different dealership. Had to contact and complete purchase with different dealership. More
by mtchspd
Employees Worked With
October 08, 2021
As always, Sarah, Mary and Corey were fantastic to deal with at Basil Resale Transit! No pressure and great atmosphere, 3rd vehicle purchased by our family in 2 years - will be back! with at Basil Resale Transit! No pressure and great atmosphere, 3rd vehicle purchased by our family in 2 years - will be back! More
by tojekmike
Employees Worked With
Sarah Mayle
September 22, 2021
I had a great experience with Todd he was very friendly and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you go ask for Todd More
by Bmh141998
Employees Worked With
June 19, 2021
I had a very good experience at Basil buying my used car. It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would rec It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would recommend them for your next purchase. More
by cherylferrand
June 10, 2021
After reading good reviews and a friends reference I went to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a prev to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a previous dealer so they did adjust that. I drove a car and told them what my payment limit was.I also said if they can't work with my budget could they please help me with a lease,that took about 1/2 hr. The rest of my 4 hrs I was there I sat. The man did talk to me for a few minutes to tell me that I might have to go over budget "a bit". I said ok run the numbers about an hr. later I was offered to go someplace for lunch and I would be reimbursed. I left got coffee came back everyone was in the lunch room. I have been here for 3 hrs at this point, nobody is saying anything to me. I finally ask what is taking so long and was told because I need an extended time loan it takes longer and the finance guy is working on it making calls. I have yet to speak to "the finance guy". At 3pm My salesman comes back and says it's going to be another hr. why don't you go home and I'll call you this evening. I go home. Waiting,waiting...no call. I called back at 10 the next morning and talk to the gentleman that answers the phone. He apologizes for the salesman not returning the call and tells me finance guy is still making calls to get me this loan. ( I personally think it's not happening) So salesman is in at noon and will call me to catch me up on everything. Can he call me by 1 I ask? oh yes he will call by 1. Waiting,waiting 3pm I get a call. No apology for not calling the night before. No we're sorry it took so long. Of course I didn't get the loan. I felt invisible during the whole process. I won't be going back to find a lease. or a less expensive car..Not happy at all with the customer service.. More
by carshopper
Employees Worked With
Patrick (person I spoke with on phone)
