
Basil Toyota
Lockport, NY
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Rob Frazier at Basil Toyota was an exceptional sales representative. He was knowledgeable, relatable, and not the least bit overbearing or pushy. He made me feel extremely comfortable through the entire representative. He was knowledgeable, relatable, and not the least bit overbearing or pushy. He made me feel extremely comfortable through the entire process and followed up with me after purchasing the car. I would highly recommend Rob! More
Very satisfied with my service today, The Service department was very friendly and helpful. I had an oil change and NYS Inspection done , I was in and out in 45 minutes, that’s great. Thanks,Vic . department was very friendly and helpful. I had an oil change and NYS Inspection done , I was in and out in 45 minutes, that’s great. Thanks,Vic . More
I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department! Lockport. Everything went smooth. Timely and professional. Very pleased with the service department! More
Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repai another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repair suggestions were made. John the Technician sent me a great video of my car being worked on and Jamie, the Assistant Service Advisor was quite helpful and highly professional as always. Thanks Basil! More
The staff was very courteous, efficient and very knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me. knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me. More
Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there. More
Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’l information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport. More
Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tues Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tuesday evening, made an appointment for Wednesday morning 7:00 a.m.. The team took my vehicle in diagnosed. The problem also found another problem + head me back up and running by 4:00 p.m. that day. Couldn't ask for better service. More