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Basil Toyota

Lockport, NY

4.5
533 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 533 reviews

July 14, 2025

I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department! More

by las126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
July 05, 2025

Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repai More

by jdarcadi
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
See the write-up.
June 30, 2025

Courteous and prompt service; accommodated on very short notice when others were unavailable. Would go back! More

by onufrak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McQuade
June 20, 2025

The staff was very courteous, efficient and very knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me. More

by shup98shup
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick-finance Mark S (salesman)
Jun 30, 2025 -

Basil Toyota responded

We are so happy to work with you and help you get into the vehicle that is perfect for you!

June 12, 2025

Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there. More

by fheisler4444
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Otwell, Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 30, 2025 -

Basil Toyota responded

We are so glad you enjoyed working with us and our no pressure style!

May 25, 2025

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’l More

by Spmack2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
May 27, 2025 -

Basil Toyota responded

We are so glad Jamie was able to take such great care of your highlander!

May 23, 2025

Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tues More

by Mike Butz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Branch
May 27, 2025 -

Basil Toyota responded

Thank you for the great review! We are so glad Jamie and the team took such great care of you!

March 27, 2025

Scheduled an appointment to test drive a 2023 Dodge Challenger sublime green the car was ready and warmed up dealership is very clean. Staff is very helpful and friendly. My sale rep Ema poodry was exc More

by outerbanx24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ema poodry , Jess Basil, Cassie Soucia, Jen Wisniewski
Mar 27, 2025 -

Basil Toyota responded

Congrats on your new challenger! We are glad Ema took great care of you!

March 20, 2025

Friendly, quick, efficient and knowledgeable. Easy to get your car in for service. Extremely happy with Badil More

by Anastasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Mar 20, 2025 -

Basil Toyota responded

Thank you for being a valued customer Anastasia!

March 03, 2025

I walked in for a test drive on a vehicle I wasn't to sure about and then feel in love with another vehicle on the lot. They made the process so easy and I was able to come with the vehicle same day!! I More

by k_torres2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike-Sales rep
Mar 04, 2025 -

Basil Toyota responded

We are so glad you found a vehicle you LOVE at our store!

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