Basil Toyota

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’l information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport. More

Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tues Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tuesday evening, made an appointment for Wednesday morning 7:00 a.m.. The team took my vehicle in diagnosed. The problem also found another problem + head me back up and running by 4:00 p.m. that day. Couldn't ask for better service. More

Scheduled an appointment to test drive a 2023 Dodge Challenger sublime green the car was ready and warmed up dealership is very clean. Staff is very helpful and friendly. My sale rep Ema poodry was exc Challenger sublime green the car was ready and warmed up dealership is very clean. Staff is very helpful and friendly. My sale rep Ema poodry was excellent she helped me negotiate price and get the paperwork and loan approval quickly as well as getting the car detailed to have me on my my if your look for a new or used car basil Toyota is where you want to go trust me you'll love this dealership and ask for Ema she will get you in the right vehicle and keep it in your price range thumbs up Ema poodry awesome job I'm very happy with my car purchase. More

Friendly, quick, efficient and knowledgeable. Easy to get your car in for service. Extremely happy with Badil Easy to get your car in for service. Extremely happy with Badil More

I walked in for a test drive on a vehicle I wasn't to sure about and then feel in love with another vehicle on the lot. They made the process so easy and I was able to come with the vehicle same day!! I sure about and then feel in love with another vehicle on the lot. They made the process so easy and I was able to come with the vehicle same day!! I would highly recommend shopping with basil toyota for your needs. More

This is my favorite Toyota dealer. The thing I’m very happy with is their service department. The service manager Jim McQuade is such a very approachable and nice person to deal with. The thing I’m very happy with is their service department. The service manager Jim McQuade is such a very approachable and nice person to deal with. He always makes great suggestions and makes sure everything is done right. I could go to closer Toyota dealers but their service doesn’t come close to Basils with Jim taking care of customers. More

Honest Review of My Car Purchase Experience This review is a mix of highs and lows. Let’s start with the positives: Pros: Jim in Service was outstanding—informative, helpful, and someone I truly review is a mix of highs and lows. Let’s start with the positives: Pros: Jim in Service was outstanding—informative, helpful, and someone I truly trust. My current car is waiting on a back-ordered part, and because of my confidence in Jim, I felt comfortable making the decision to buy a new car and eventually pass mine down to my daughter. The negotiation process was smooth. Mick and Nate were super helpful and efficient, making the purchase experience pleasant. Cons: Brandon, the warranty guy, was condescending and disrespectful. When I declined the warranty based on Consumer Reports reliability studies, he suggested I wouldn’t be in this position if I had purchased a warranty on my other car (which wasn’t true) and went so far as to call my decision "foolish." After spending over $30,000, that kind of treatment left a sour taste. Picking up the car was disappointing. Even though it was a certified gold vehicle, I drove off with the gas light on. Thankfully, Nate met me at a Speedway to fill it up, but it took away from the excitement of the moment. Cleanliness issues. Since taking the car home, I’ve found spider nests in the hatch molding and dog hair on the back seat upholstery—definitely not what I’d expect from a certified vehicle. Final Thoughts: I love the car, and 99% of the staff treated me well, but there were some frustrating and deflating moments in the process. The dealership does a lot right, but addressing these issues would make the experience much better. More

Very personable, easy to get in touch with, responsive and helpful during the purchase of my first car and helpful during the purchase of my first car More