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Basil Toyota

Lockport, NY

4.5
536 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 536 reviews

August 25, 2025

Rob Frazier at Basil Toyota was an exceptional sales representative. He was knowledgeable, relatable, and not the least bit overbearing or pushy. He made me feel extremely comfortable through the entire More

by jenkam71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Frazier
August 07, 2025

Very happy with my recent purchase experience! This is the second car I have purchased here and once again, excellent service. More

by sreilley1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Donny Kreher
Aug 12, 2025 -

Basil Toyota responded

Thank you for the kind words, we are so glad you are a customer!

July 25, 2025

Very satisfied with my service today, The Service department was very friendly and helpful. I had an oil change and NYS Inspection done , I was in and out in 45 minutes, that’s great. Thanks,Vic . More

by vger7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jul 29, 2025 -

Basil Toyota responded

Thank you for the great review Vic! We are so glad you had a quick service!

July 14, 2025

I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department! More

by las126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 18, 2025 -

Basil Toyota responded

Thank you for the kind review!

July 05, 2025

Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repai More

by jdarcadi
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
See the write-up.
Jul 18, 2025 -

Basil Toyota responded

Thank you for the kind words, we are so glad we could take care of your vehicle and the recall immediately and to your satisfaction!

June 30, 2025

Courteous and prompt service; accommodated on very short notice when others were unavailable. Would go back! More

by onufrak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McQuade
Jul 18, 2025 -

Basil Toyota responded

Thank you for the great review!

June 20, 2025

The staff was very courteous, efficient and very knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me. More

by shup98shup
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick-finance Mark S (salesman)
Jun 30, 2025 -

Basil Toyota responded

We are so happy to work with you and help you get into the vehicle that is perfect for you!

June 12, 2025

Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there. More

by fheisler4444
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Otwell, Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 30, 2025 -

Basil Toyota responded

We are so glad you enjoyed working with us and our no pressure style!

May 25, 2025

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’l More

by Spmack2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
May 27, 2025 -

Basil Toyota responded

We are so glad Jamie was able to take such great care of your highlander!

May 23, 2025

Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tues More

by Mike Butz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Branch
May 27, 2025 -

Basil Toyota responded

Thank you for the great review! We are so glad Jamie and the team took such great care of you!

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