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Basil Toyota
Lockport, NY
552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 552 reviews
May 13, 2026
Dave Hoffman, Ryan Hunter, Matt Vetter, Jamie Branch and everyone here ALWAYS treats me like I am the ONLY one that matters. It feels more like a family than a dealership. Everytime I go in for service with everyone here ALWAYS treats me like I am the ONLY one that matters. It feels more like a family than a dealership. Everytime I go in for service with either Toyota I own, I always leave feeling better than when I came in, (which is usually just the opposite from most service departments I have been to). From Ryan Hunter managing the exceptional sales department to Dave Hoffman and his Elite service team, I feel VALUED. Thank you all at Basil Toyota! More
by Team Toyota
Employees Worked With
Dave Hoffman, Ryan Hunter, Matt Vetter, Jamie Branch, Jess Basil, Cassie Soucia, Jen Wisniewski
May 12, 2026
Fast and efficient. Very professional with a comfortable waiting area. Took less than an hour to complete service on my vehicle Very professional with a comfortable waiting area. Took less than an hour to complete service on my vehicle More
by Kristenlepine813
Employees Worked With
Jen Wisniewski
April 24, 2026
The staff was very helpful. They were patient; worked with me on a few points regarding the vehicle; the sale was quick and efficient; they followed up on getting me an item fo They were patient; worked with me on a few points regarding the vehicle; the sale was quick and efficient; they followed up on getting me an item for the vehicle after the sale; and, basically, they gave me everything I needed. A+ More
by Keither
Employees Worked With
Zach Larios, Cole Murrel
April 04, 2026
Zack Z and Rob F were both very respectful , courteous, good and knowledgeable sales men. They attended to me and made me enjoy the buying experience of my new 2026 Toyota RAV4 XLE Premium. From Celestin good and knowledgeable sales men. They attended to me and made me enjoy the buying experience of my new 2026 Toyota RAV4 XLE Premium. From Celestine! More
by Celestine Robinson
Employees Worked With
Zack Z and Rob F
March 11, 2026
Got my dream from them (Dodge challenger). Very friendly people. Best experience I’ve had buying a vehicle. Took care of everything in a couple hours and got to drive car home same day. Very friendly people. Best experience I’ve had buying a vehicle. Took care of everything in a couple hours and got to drive car home same day. More
by ghidorah19
Employees Worked With
Cole
March 11, 2026
They will not mistreat you. I had northtown tell me service would be covered by warranty and then hit me with a $250 bill for an alignment. I had northtown tell me service would be covered by warranty and then hit me with a $250 bill for an alignment. More
by Ken K
Employees Worked With
Maintenance
January 06, 2026
I purchased a silver Pearl Rav 4 XLE From Don Kreher extremely knowledgeable sales consultant he goes over and beyond! Search no more, Basil Toyota is absolutely the best rated dealershipin our area, extremely knowledgeable sales consultant he goes over and beyond! Search no more, Basil Toyota is absolutely the best rated dealershipin our area, I can testify to that ! More
by micheledelgado12653
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
