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Basil Toyota

Lockport, NY

Overview
Reviews
Vehicles
4.4
528 Reviews
Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

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Showing 528 reviews

June 01, 2022

Service was fine. Walked show room with many custom cars. No sales staff acknowledged my presence. Oh well! More

by Prokitka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer.
Report | Print
Jun 03, 2022 -

Basil Toyota responded

It's never exciting to hear about Basil underwhelming our guests, but we appreciate any and all feedback we can get.

May 27, 2022

Excellent sales department as well as the service department. Highly recommend them as a dealership. More

by Plowman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Jun 03, 2022 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

May 25, 2022

This was the simplest new car purchase I have ever made- Mick Colluci did a great job start to finish More

by ddonner2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colluci
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Jun 03, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

May 21, 2022

The work was completed on time successfully and everybody was terrific at the service department More

by lilacs.soloist_0r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim mcquade, Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Jun 03, 2022 -

Basil Toyota responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

Jun 04, 2022 -

lilacs.soloist_0r responded

Well done team ! I appreciate your help.

May 17, 2022

Easy to schedule and took us in at appointment time. Finished quickly and explained what they did. More

by Lou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 03, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

May 11, 2022

Staff is knowledgeable and helpful. Quick and to the point - little bs or pressuring. Mark was very patient to show me all the gadgets and vehicle set up. So far - so good. More

by g.weibel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark the salesman and Patrick the business manager
Report | Print
Jun 03, 2022 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

May 10, 2022

Service is always excellent! Dealership is exceptionally clean, waiting room extremely comfortable, minimal wait time & very efficient. Brought my vehicle in first morning appt & More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
May 11, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

May 04, 2022

Could not have been better Matt was great HE DELIVERED ONE ATTA BOY What a good associate More

by Cesroa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt. Service dept
Report | Print
May 11, 2022 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

April 24, 2022

The service dept was awesome! Were traveling from VA to Buffalo! Got us back on the road ASAP! ABS malfunction resolved! Thanks Basil Toyota! More

by jmckeever1265
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department , Jess Basil, Cassie Soucia, Jen Wisniewski
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Apr 24, 2022 -

jmckeever1265 responded

Thanks Basil Toyota resolving the ABS malfunction. Service Department was awesome!

May 11, 2022 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

April 20, 2022

Quick and easy. Staff pleasant. Waiting room comfortable. Happy with service and convenience booking on app. More

by Shellypetro1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
May 11, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

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