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Basil Toyota

Lockport, NY

4.4
526 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 526 reviews

January 26, 2022

The people are Easy to deal with, wait time is reasonable, very friendly and knowledgeable staff More

by KAORI.a.egan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Feb 15, 2022 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

January 24, 2022

Easy to get appointment, easy drop off and pickup. The location is very good too More

by eecomins2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Feb 15, 2022 -

Basil Toyota responded

Thank you for taking the time to leave us such a positive review!

January 13, 2022

25,000 mile check; state inspection and wheel alignment performed. Service was performed quickly and with courtesy. Appointment took approximately 1 hour. More

by Rav4driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative
Feb 15, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

January 03, 2022

Jan. 03 7am appointment. Arrived 15 minutes early and Matt opened the overhead door for me. Very nice of Matt and very appreciated. Waited for my vehicle to be serviced. Service was great. The technic More

by bobmanera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt at the service desk
Jan 07, 2022 -

Basil Toyota responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 30, 2021

We were greeted immediately when we entered the dealership. Mark was friendly in his approach and asked what he could do to help us. He was able to help us find the vehicle that we needed within a More

by Pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stisser, salesperson, finance manager whose name I can’t remember
Jan 07, 2022 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

December 29, 2021

The Basil Toyota Team is friendly, professional, provides excellent service, and makes the process of buying a new vehicle easy. More

by Benjamin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick, Mark, Zack, and Brandon, Jess Basil, Cassie Soucia, Jen Wisniewski
Jan 07, 2022 -

Basil Toyota responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

December 20, 2021

Very professional and helpful staff. I got very prompt service and I was out in an hour. The environment is very clean and inviting, today was very cold but inside was warm and cozy. It was nice to have d More

by chrisnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim, Jen Wisniewski
Jan 07, 2022 -

Basil Toyota responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 16, 2021

Always a great experience at Mike Basil Toyota! Everyone is friendly and knowledgeable.Thank you! More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jan 07, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

December 15, 2021

Basil toyota is a great place to have all your vehicle repairs done. Very good, fast, friendly. More

by P_ricker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, jim
Jan 07, 2022 -

Basil Toyota responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 24, 2021

Wow! Everyone was exceptionally nice and helpful*****The service department did amazing everything was done right!***** More

by Qwnmary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 07, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to hel

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