
Basil Toyota
Lockport, NY
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The dealership is always professional and informative. They go the extra mile to make sure everything is taken care. The explanations are thorough and easy to understand. They go the extra mile to make sure everything is taken care. The explanations are thorough and easy to understand. More
I had a great experience at basil Toyota. Every one there was very helpful and professional. I was given a fair price for my trade-in. I was even allowed to drive on their dealer plates for two days when my was very helpful and professional. I was given a fair price for my trade-in. I was even allowed to drive on their dealer plates for two days when my insurance was mistakenly not filed yet. More
Great service. The convenience of a short wait time was a big plus. The staff are polite and professional. I have been a customer for several years. big plus. The staff are polite and professional. I have been a customer for several years. More
The service at this dealership has always been good. They have always serviced my car in a timely manner. The service writer explained what was to be done and offered two items that made sense to me. Wiper b have always serviced my car in a timely manner. The service writer explained what was to be done and offered two items that made sense to me. Wiper blades which I had noticed were beginning to streak were replaced ( they were on sale the day I was there as well ). A tire rotation was also recommended which I had them do. I feel that they only suggested things that needed to be done. Thanks again. More
Great service, great techs, all the way around amazing. Highly recommend everyone take there cars there for service. Didn’t know what was wrong with my truck, gave a description of what I was feeling. They Highly recommend everyone take there cars there for service. Didn’t know what was wrong with my truck, gave a description of what I was feeling. They went right to work on my truck, found the issue and fixed it. I’m as happy as I can be. More
Unsatisfactory service. Technician refused to wear mask and ignored me when I said something about it to him. Changed settings on dashboard to set clock and didn't change back to my regular settings. Could and ignored me when I said something about it to him. Changed settings on dashboard to set clock and didn't change back to my regular settings. Could not reach them by phone when I called to ask about settings. Also didn't return my seat settings after moving everything back to accommodate a taller person. Sloppy service with no attention to detail. More
I needed to have some time to make my selection on the Highlander . Have had Siennas for the past 30 years , they let me take it home overnight which sold me to purchase it Highlander . Have had Siennas for the past 30 years , they let me take it home overnight which sold me to purchase it More
Mike Otwell and Mike Basil were a pleasure to deal with. They both worked with us to make sure we got the right car at the right price. Highly recommend Basil Toyota! Love my RAV4! They both worked with us to make sure we got the right car at the right price. Highly recommend Basil Toyota! Love my RAV4! More