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Basil Toyota
Lockport, NY
526 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 526 reviews
February 27, 2024
I purchased a new RAV4 from them. Primarily because they maintained a relationship without putting a lot of pressure on me. I was able to take my time, do my research and make a deci Primarily because they maintained a relationship without putting a lot of pressure on me. I was able to take my time, do my research and make a decision w my timetable. More
by Bgrieshober
Employees Worked With
Nate
February 14, 2024
I have used Basil Toyota since I moved to Lockport NY. Bought several vehicles and had all of them service there and never had any problems. Bought several vehicles and had all of them service there and never had any problems. More
by Flash Rorick
Employees Worked With
James Mcquade, Jen Wisniewski
February 08, 2024
Basil Toyota has the best service in all depts. ! ! Expecailly in the sevice. They care and very fast . Thank you to everyone. ! ! Expecailly in the sevice. They care and very fast . Thank you to everyone. More
by Michael Russell ByeMe
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
February 03, 2024
Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agree donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agrees "thats why it's so high" so I call off purchase. They have not given back deposit. I will edit this review if they do. Donny also questioned why I initially didn't want to put down a deposit a total of 4 times. "Just a hundred dollars", "why not", shady tactic definitely don't give deposit. More
by sander
Employees Worked With
Donny
January 12, 2024
It's always a pleasure to visit this dealership. Service is superb, Mike Basil is wonderful to all his customers. Sales team and parts are great too Service is superb, Mike Basil is wonderful to all his customers. Sales team and parts are great too More
by Cherylm984
Employees Worked With
Mike Basil, Jim McQuade service advisor and his team, Jess Basil, Jen Wisniewski
January 11, 2024
Tyler, our sales representative and his assistant Don were absolutely fantastic. With their help our purchase went smoothly and quickly. They were very knowledgeable, professional and courteous. Simply p were absolutely fantastic. With their help our purchase went smoothly and quickly. They were very knowledgeable, professional and courteous. Simply put, they were outstanding! More
by jeanchando
Employees Worked With
Frank & Hannah
