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Basil Toyota

Lockport, NY

4.4
528 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 528 reviews

July 28, 2024

Good communication and customer service from beginning to end. Tyler was friendly, helpful, and a pleasure to deal with it. More

by Ryjadaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Supples
Jul 29, 2024 -

Basil Toyota responded

Thank you for the great review!

July 26, 2024

Fast friendly professional courteous service from the time I walked into the dealership until I left More

by dkrasfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jul 29, 2024 -

Basil Toyota responded

Thank you for the kind words!

May 06, 2024

I have been using this dealership for many years and they have always provided excellent service for me. More

by tomcimpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 14, 2024 -

Basil Toyota responded

Thank you for the great review!

April 21, 2024

I have always been treated with dignity and respect Every one in the parts department has been great More

by dianabut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Apr 22, 2024 -

Basil Toyota responded

Thank you so much for your review of our team, we pride ourselves on treating every customer with integrity, dignity, and respect.

April 02, 2024

Close to my home. Sales staff was knowledgeable. He responded well to questions and requests. More

by ledge12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Lang
February 28, 2024

The sales person Ken was very good and kept me informed and went out of his way to help More

by Richardwydysh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Nole
February 27, 2024

I purchased a new RAV4 from them. Primarily because they maintained a relationship without putting a lot of pressure on me. I was able to take my time, do my research and make a deci More

by Bgrieshober
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate
February 14, 2024

I have used Basil Toyota since I moved to Lockport NY. Bought several vehicles and had all of them service there and never had any problems. More

by Flash Rorick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mcquade, Jen Wisniewski
February 08, 2024

Basil Toyota has the best service in all depts. ! ! Expecailly in the sevice. They care and very fast . Thank you to everyone. More

by Michael Russell ByeMe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
February 03, 2024

Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agree More

by sander
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Donny
Feb 05, 2024 -

Basil Toyota responded

It's never a great feeling to hear that a customer had a negative experience, we have escalated your concerns to our Management Team.