Basil Toyota

Service As usual the service at Basil Toyota was excellent. I was kept informed on what was being done and it was done in a timely fashion. Highly recommend As usual the service at Basil Toyota was excellent. I was kept informed on what was being done and it was done in a timely fashion. Highly recommend Basil Toyota. More

Service appointment I had service in a reasonable time and explainations for what was to be done were given in a complete manner. I was treated with respect . I would h I had service in a reasonable time and explainations for what was to be done were given in a complete manner. I was treated with respect . I would have liked a little notice that my service package had been completed. I was able to pay the charges without difficulty. The reminder from Toyota did not say what service was to be given. My past experience for service has been excellent. Thank you. Ruth Smith More

Would not honor appraisal when I brought in my car and lied Today i was ripped off and lied to. My vehicle was appraised at 12000 by James Porco on Sunday 10/7. I arranged to bring it in this week. Today , 10/1 Today i was ripped off and lied to. My vehicle was appraised at 12000 by James Porco on Sunday 10/7. I arranged to bring it in this week. Today , 10/12, i brought in the appraisal and my 2013 Rav 4XLE. Chris Rados said that James was no longer with the dealership, so unfortunately my vehicle had to be reappraised. He said i can only give you 10,500 for your vehicle. I was fuming and said i don’t care if he works for you anymore or not, you should honor this appraisal. He said i can’t. I had no choice but to take it since I’m moving next week and don’t have time to negotiate another sale. While sitting waiting on my check, i sensed something totally fishy, so i had my friend call the dealership and ask for James Porco. She was told he isn’t working today, would you like his voicemail... She said when is he working again? They said tomorrow 9-6. Liars. Chris came out with my check. I called him on his lie and said i found out james still works here. He said we have more than one James. I said i asked for James Porco specifically... nice try! I said i bought three vehicles here in 12 years. I serviced them here and this is how you treat me? He said I’m sorry you feel that way. Basil, I hope the $1500 you ripped me off for today was worth it, because i will NEVER buy a vehicle from you again. The only reason i brought it to you to sell it is because i kept getting offers in the mail from the GM Shannon Wilsman that they wanted to buy my vehicle. I was given a book value of 13 and told they could offer me more. What a bunch of liars and scam artists. Chris is a lying scam artist. And so is your dealership. Shame on you. Give me my $1500. Joanne Falso More

Perfect Car Purchase Basil Toyota in Lockport NY was terrific. I wholeheartedly recommend this dealership for both service and for buying a car. All the personnel at Basil Basil Toyota in Lockport NY was terrific. I wholeheartedly recommend this dealership for both service and for buying a car. All the personnel at Basil made me as if I were part of their family!! More

Once they cleaned my seats I was satisfied. I went through the same thing I did last year, trying to get my seats cleaned. I have a warrenty on them. I was told that I should have called th I went through the same thing I did last year, trying to get my seats cleaned. I have a warrenty on them. I was told that I should have called the company to get authorazation. Why should I call? Last time it took two weeks and I got the service manager involved because they still didn't get authorization. They finnaly did it.. This time I took my car in on monday and still had not heard from the service dept. I took Tim Secrest with me for the service rep said oh ya I got the answer this morning. They did the seats. I bring my car in for any service my car needs More

Consist profeesional and timely! Basil Toyota has always been the best dealer to work with. They just have their act together and always do it right! I guess I've been doing it right Basil Toyota has always been the best dealer to work with. They just have their act together and always do it right! I guess I've been doing it right now to for the a5 yeard sticking with Basil Toylota! More

Honest Service My daughter took her car in that I leased for her for an oil change and tire rotation. It was found that brakes were rusted and if replaced would be My daughter took her car in that I leased for her for an oil change and tire rotation. It was found that brakes were rusted and if replaced would be $300 +, the service tech recommended an alternative that did not cost any additional money. . More

Worst treatment Purchased a preowned vehicle from this dealer. My car was never inspected at this dealership. It was never cleaned inside smelled like someone puked i Purchased a preowned vehicle from this dealer. My car was never inspected at this dealership. It was never cleaned inside smelled like someone puked in the backseat. Had to bring it back to be cleaned. I told them that it was pulling to the right. This was brought back for the second time. The service dept. couldn't get the tires off. That tells me no inspection was done by them prior to purchase The tires were supposed to replaced but the dealer never called bothered to call me to be replaced. It has been a week no calls. I drove up to the dealer to be told for the 3rd time that I purchased a used car!!!! After telling me that he walked away from me. You would be advised to buy new from them because if you buy a preowned you are not treated the same as a new car owner. If they need to keep your car for any length of time their courtesy car cost you if not brought back the same day. They have all these additional charges for you on top of the gasoline.Buyer Beware. More

New Car My wife just purchased a brand new 4Runner and had a wonderful experience! Our salesman Scott was great to work with and very easy to deal with. All My wife just purchased a brand new 4Runner and had a wonderful experience! Our salesman Scott was great to work with and very easy to deal with. All expectations were met and we were able to come to a price agreement in a realativly short period of time. All their staff are friendly, made us feel welcome and made the whole experience go smoothly. Highly recommend Basil Toyota! More

Good dealership Kevin in service very professional a credit to the dealership Parts department needs a a little work they promised to order a part for me twice and i Kevin in service very professional a credit to the dealership Parts department needs a a little work they promised to order a part for me twice and it still is not on order More