Basil Toyota

Top notch customer service I took my 2016 Sienna in for Toyota Care service and this was my second visit to this Basil Lockport Toyota dealership. But, before you even arrive t I took my 2016 Sienna in for Toyota Care service and this was my second visit to this Basil Lockport Toyota dealership. But, before you even arrive their excellent customer service is in play. It starts with making the appointment and the follow up e-mail from Basil confirming the date and time, and then a reminder e-mail a couple of days before the scheduled visit. Upon arrival I was immediately greeted by Steve, and although I was early, my vehicle was taken back for service before I even got my first cup of coffee. Seriously, my van was out of the service bay and in the shop within 10 minutes of my arrival. Steve made me feel like I was the most important customer that day. By the way, your customer lounge is excellent. You have an excellent dealership and in my experience this type of devotion to customer service starts at the top. So, hats off to the Basil management team for fostering this amazing attitude among the Basil associates. Like I stated earlier, this was my second visit and this trip was equally as good as the first. Thank you. More

5,000 mike service This was my first time dealing Basil Toyota service from the time that I first arrived till I was checked out. The basil team was professional and fri This was my first time dealing Basil Toyota service from the time that I first arrived till I was checked out. The basil team was professional and friendly,, More

9 month service on Toyota Corolla Was notified by Email service was due, appointment made on line, a breeze, staff polite, knowledgeable and efficient. Service performed thouroughly an Was notified by Email service was due, appointment made on line, a breeze, staff polite, knowledgeable and efficient. Service performed thouroughly and in a timely manner. Thanks More

Very good service I was very pleased with the quality of the service I received. The staff was friendly, competent, and thoroughly explained why certain repairs were n I was very pleased with the quality of the service I received. The staff was friendly, competent, and thoroughly explained why certain repairs were necessary.. More

Service As usual the service at Basil Toyota was excellent. I was kept informed on what was being done and it was done in a timely fashion. Highly recommend As usual the service at Basil Toyota was excellent. I was kept informed on what was being done and it was done in a timely fashion. Highly recommend Basil Toyota. More

Service appointment I had service in a reasonable time and explainations for what was to be done were given in a complete manner. I was treated with respect . I would h I had service in a reasonable time and explainations for what was to be done were given in a complete manner. I was treated with respect . I would have liked a little notice that my service package had been completed. I was able to pay the charges without difficulty. The reminder from Toyota did not say what service was to be given. My past experience for service has been excellent. Thank you. Ruth Smith More

Would not honor appraisal when I brought in my car and lied Today i was ripped off and lied to. My vehicle was appraised at 12000 by James Porco on Sunday 10/7. I arranged to bring it in this week. Today , 10/1 Today i was ripped off and lied to. My vehicle was appraised at 12000 by James Porco on Sunday 10/7. I arranged to bring it in this week. Today , 10/12, i brought in the appraisal and my 2013 Rav 4XLE. Chris Rados said that James was no longer with the dealership, so unfortunately my vehicle had to be reappraised. He said i can only give you 10,500 for your vehicle. I was fuming and said i don’t care if he works for you anymore or not, you should honor this appraisal. He said i can’t. I had no choice but to take it since I’m moving next week and don’t have time to negotiate another sale. While sitting waiting on my check, i sensed something totally fishy, so i had my friend call the dealership and ask for James Porco. She was told he isn’t working today, would you like his voicemail... She said when is he working again? They said tomorrow 9-6. Liars. Chris came out with my check. I called him on his lie and said i found out james still works here. He said we have more than one James. I said i asked for James Porco specifically... nice try! I said i bought three vehicles here in 12 years. I serviced them here and this is how you treat me? He said I’m sorry you feel that way. Basil, I hope the $1500 you ripped me off for today was worth it, because i will NEVER buy a vehicle from you again. The only reason i brought it to you to sell it is because i kept getting offers in the mail from the GM Shannon Wilsman that they wanted to buy my vehicle. I was given a book value of 13 and told they could offer me more. What a bunch of liars and scam artists. Chris is a lying scam artist. And so is your dealership. Shame on you. Give me my $1500. Joanne Falso More

Perfect Car Purchase Basil Toyota in Lockport NY was terrific. I wholeheartedly recommend this dealership for both service and for buying a car. All the personnel at Basil Basil Toyota in Lockport NY was terrific. I wholeheartedly recommend this dealership for both service and for buying a car. All the personnel at Basil made me as if I were part of their family!! More

Once they cleaned my seats I was satisfied. I went through the same thing I did last year, trying to get my seats cleaned. I have a warrenty on them. I was told that I should have called th I went through the same thing I did last year, trying to get my seats cleaned. I have a warrenty on them. I was told that I should have called the company to get authorazation. Why should I call? Last time it took two weeks and I got the service manager involved because they still didn't get authorization. They finnaly did it.. This time I took my car in on monday and still had not heard from the service dept. I took Tim Secrest with me for the service rep said oh ya I got the answer this morning. They did the seats. I bring my car in for any service my car needs More

Consist profeesional and timely! Basil Toyota has always been the best dealer to work with. They just have their act together and always do it right! I guess I've been doing it right Basil Toyota has always been the best dealer to work with. They just have their act together and always do it right! I guess I've been doing it right now to for the a5 yeard sticking with Basil Toylota! More