Basil Toyota

Honest Service My daughter took her car in that I leased for her for an oil change and tire rotation. It was found that brakes were rusted and if replaced would be My daughter took her car in that I leased for her for an oil change and tire rotation. It was found that brakes were rusted and if replaced would be $300 +, the service tech recommended an alternative that did not cost any additional money. . More

Worst treatment Purchased a preowned vehicle from this dealer. My car was never inspected at this dealership. It was never cleaned inside smelled like someone puked i Purchased a preowned vehicle from this dealer. My car was never inspected at this dealership. It was never cleaned inside smelled like someone puked in the backseat. Had to bring it back to be cleaned. I told them that it was pulling to the right. This was brought back for the second time. The service dept. couldn't get the tires off. That tells me no inspection was done by them prior to purchase The tires were supposed to replaced but the dealer never called bothered to call me to be replaced. It has been a week no calls. I drove up to the dealer to be told for the 3rd time that I purchased a used car!!!! After telling me that he walked away from me. You would be advised to buy new from them because if you buy a preowned you are not treated the same as a new car owner. If they need to keep your car for any length of time their courtesy car cost you if not brought back the same day. They have all these additional charges for you on top of the gasoline.Buyer Beware. More

New Car My wife just purchased a brand new 4Runner and had a wonderful experience! Our salesman Scott was great to work with and very easy to deal with. All My wife just purchased a brand new 4Runner and had a wonderful experience! Our salesman Scott was great to work with and very easy to deal with. All expectations were met and we were able to come to a price agreement in a realativly short period of time. All their staff are friendly, made us feel welcome and made the whole experience go smoothly. Highly recommend Basil Toyota! More

Good dealership Kevin in service very professional a credit to the dealership Parts department needs a a little work they promised to order a part for me twice and i Kevin in service very professional a credit to the dealership Parts department needs a a little work they promised to order a part for me twice and it still is not on order More

great dealership all of our experiences with Basil Toyota have been great. From the purchase of our Camry to the servicing of our vehicle. The staff at Basil are v all of our experiences with Basil Toyota have been great. From the purchase of our Camry to the servicing of our vehicle. The staff at Basil are very professional and courteous. More

Great overall service The service crew led by Steve went overboard to complete my problems in a very timely fashion.They supprised with with all the repairs Ty Renouf The service crew led by Steve went overboard to complete my problems in a very timely fashion.They supprised with with all the repairs Ty Renouf More

Prompt, on-time, good communication, and pleasant Bought a car in 2016, and take it there for all routine maintenance. Make the appointment on-line, and they are prepared, take it on time, know what Bought a car in 2016, and take it there for all routine maintenance. Make the appointment on-line, and they are prepared, take it on time, know what is to be done, and I never wait more than an hour. Waiting area is clean and comfy with fruit snacks, coffee, and water. Wish the water was cold and the coffee fresh and hot. Neither is true. Rockers in an outside waiting area when weather permits. Purchase was simple, and straightforward. Was able to take the vehicle overnight to try, and bought the same model but not that car. Recommend this as the best buying experience I have ever had and have switched brands, dealers, etc each time of the 6 new cars I have bought. More

Pleased. While purchasing my 2015 Camry at Basil Toyota Lockport my experience was pleasant and my sales representative Mike Gallivan was both helpful and curt While purchasing my 2015 Camry at Basil Toyota Lockport my experience was pleasant and my sales representative Mike Gallivan was both helpful and curtious. The price was fair and I'm happy with my purchase. Thank you Basil. More

Basil Toyota is amazing! We are treated like we are the number one priority when we enter Basil Toyota. From Sales to Service, we have only experienced top notch service. Our We are treated like we are the number one priority when we enter Basil Toyota. From Sales to Service, we have only experienced top notch service. Our service will only take place here, which is worth the 1 1/2 drive to get there! More

Great Service Department I am always impressed by the excellent customer service and the quality of that service. The Dealership is very nice. A comfortable waiting area and I am always impressed by the excellent customer service and the quality of that service. The Dealership is very nice. A comfortable waiting area and amenities add to the positive experience. More