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Basil Toyota

Lockport, NY

4.5
534 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 534 reviews

November 12, 2017

5k SERVICE Just took my 2017 Prius in for 5 K service, no appointment, less than 1 hour wait and I was back in the road. Great service as always. Terri F. More

by THERESA FINK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Cook
Nov 17, 2017 -

Basil Toyota responded

Thanks Theresa, we appreciate your business!

November 01, 2017

warranty work Took awhile to get the back up camera to sync with the on board computer but always have had good experiences the Basil, from buying to service work. More

by sidney walton
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Nov 02, 2017 -

Basil Toyota responded

Thanks Sidney! We appreciate your candid feedback! Happy driving!

October 25, 2017

Prompt, Got R Done! My husband made the appt for my leased Corolla. When he arrived there the car was serviced immediately. Oil change, tire rotation and out in 40 min More

by HappyWithToyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know name
Oct 27, 2017 -

Basil Toyota responded

Thanks for your candid feedback, this was certainly an oversight! We will be sure to pass it along to management. Happy driving!

October 25, 2017

Completely satisfied with my service experience at basil Toy Came in for an oil change tire rotation, They noticed I had a nail sticking out of my rear tire, took care that about me saying a word... it is been a More

by Mike East Amherst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim assistant service manager., Jess Basil
Oct 27, 2017 -

Basil Toyota responded

Thanks to you, Mike! Happy driving!

October 21, 2017

Awesome dealership I was shopping around for a different vehicle. I loved my 2003 trailblazer ext but knew it was time to let it go. I needed to downsize and get better More

by Kham84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian (service) Ryan (finance) Stephanie (sales)
Oct 27, 2017 -

Basil Toyota responded

Thanks! We're so glad you had an enjoyable experience here with us, welcome to the family!

October 19, 2017

First service Had my vehicle in for its first service. Setting appointment was easy. I was in and out in about 20 minutes. Courteous, friendly, and professional. More

by KenH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Oct 27, 2017 -

Basil Toyota responded

Thanks Ken! Happy driving!

October 15, 2017

Great shop Fast,friendly, efficient and the setting while waiting is really comfortable. The costs are always lower than I expect. I love looking at the new ca More

by Mayoface
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George in finance a great guy
Oct 27, 2017 -

Basil Toyota responded

Thanks! Welcome to the family!

October 13, 2017

Positive Customer Service I really enjoy taking my vehicle to Basil Toyota for service. Everything is done quickly and done right the first time. I feel I can really trust the More

by Bob2038
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Cook
Oct 27, 2017 -

Basil Toyota responded

Thanks Bob! We appreciate your business!

October 12, 2017

Excellent service I was at Basil on Tuesday for service. Everyone that I interacted there was nice friendly and so helpful.I would recommend any family member or frien More

by beakrs21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Oct 13, 2017 -

Basil Toyota responded

We appreciate it! Happy driving!

October 03, 2017

Great service. Quick and efficient. Very professional and friendly. All of the staff are lovely and very helpful with recommendations. Definitely don’t go More

by Ravlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Oct 06, 2017 -

Basil Toyota responded

Thanks to you! Welcome to the family!

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