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Basil Toyota
Lockport, NY
526 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 526 reviews
August 09, 2017
Pleasant experience We have leased three Toyotas from Basil Toyota in Lockport and each experience has been better than the last. The sales people are willing to take the We have leased three Toyotas from Basil Toyota in Lockport and each experience has been better than the last. The sales people are willing to take their time to explain everything and do not rush or pressure you. They are knowledgeable and experienced. The service department at Basil is first class and also very helpful. They never pressure you into purchasing anything that is not truly needed. I have found our experience when dealing with Basil Toyota to be pleasant and enjoyable. More
by Bill Agronin
Employees Worked With
Michael Colucci
August 09, 2017
Great all around service! Loved working with everyone there. Very helpful and satisfied! Friendly staff and understanding of situations. Patient people. Great customer service! Loved working with everyone there. Very helpful and satisfied! Friendly staff and understanding of situations. Patient people. Great customer service! Great job! Thank you so much! More
by Blackka1975
Employees Worked With
Jess Basil
August 08, 2017
Basil Service Best service center i have ever been to. They always keep you updated on how things are going. When work is finished they go over everything that wa Best service center i have ever been to. They always keep you updated on how things are going. When work is finished they go over everything that was done. Highly recommend Basil Toyota. More
by pds22
Employees Worked With
Can`t remember
August 08, 2017
Best dealership Basil Toyota is the best dealership I've ever dealt with and I've been buying cars for 35+ years. Mike Basil and his group of dedicated employees make Basil Toyota is the best dealership I've ever dealt with and I've been buying cars for 35+ years. Mike Basil and his group of dedicated employees makes your buying experience very relaxing and keeps the "stress level of buying a car" to a minimum. You will not be disappointed!!!! More
by JoeC
Employees Worked With
Mike Basil & Jamie
August 06, 2017
Good relationship I have purchased two Toyotas from Basil in recent years and have been quite satisfied. Salesman Tim Seacrist has been very responsive and always addre I have purchased two Toyotas from Basil in recent years and have been quite satisfied. Salesman Tim Seacrist has been very responsive and always addressed my questions and concerns. The service department has done a good job on whatever I have brought the cars in for. To be treated decently and get the job done is all that I ask and I have gotten that. The new luxury building, free coffee, wi-fi, etc. are pleasant but would mean little without satisfactory service. I always think that every dealer's service is too expensive but I feel that if I have a problem they will do the best job sorting it out. I would recommend them to ohers. More
by Jack G
Employees Worked With
Don't know the names, Jess Basil
July 21, 2017
Horrible customer service Would never go back. Worst customer service. No one cares and have to fight with everyone to have service issue addressed. Only had issue resolved Would never go back. Worst customer service. No one cares and have to fight with everyone to have service issue addressed. Only had issue resolved after contacting toyota. More
by Tim11
Employees Worked With
Entire service department
July 10, 2017
Above and beyond The service team at Basil did an outstanding job fixing my sun visor that was not a straight forward fix (Do not believe You Tube videos on how "easy The service team at Basil did an outstanding job fixing my sun visor that was not a straight forward fix (Do not believe You Tube videos on how "easy it is to do yourself"). Dwayne and John and Steve were creative and kept my cost to repair it affordable and even stayed late to finish it. I love this team and would not trust my car to anyone else. More
by Marne Harris
Employees Worked With
Steve, John, and Dwayne, Jess Basil
July 06, 2017
Misleading sales associates and poor customer service Poor customer service, misleading sales associates and irresponsible management. I've been purchasing cars for 25 years from various dealerships in t Poor customer service, misleading sales associates and irresponsible management. I've been purchasing cars for 25 years from various dealerships in the area and have had many good experiences outside of Basil Toyota. They are fine as long as you fork over money, but if you have any concerns or issues, you are on your own. I love Toyota vehicles, but my experience with them has been so bad that I stop driving them all together. I don't often post reviews like this so understand that this was so bad that I took time out of my busy schedule just to make others aware and hopefully avoid a similar experience. More
by Donald Carrato
Employees Worked With
James Cain
June 25, 2017
Bought a "certified pre-owned" car that had aftermarket part 2011 Prius had aftermarket wheels on it to fit the size 17 tires that are not OEM. THe rims are awful and the chrome plating has ruined two of our ti 2011 Prius had aftermarket wheels on it to fit the size 17 tires that are not OEM. THe rims are awful and the chrome plating has ruined two of our tires. It also came with 1 key fob. When I asked about the rims later, I found out that Basil service was the provider of the aftermarket rims---they were the ones who switched them out, so they had to be fully aware of the non OEM, low quality of the wheels. Bottom line: This car did NOT meet certified definition. I bought a second key later and they wouldn't give me a price break even though they should have provided 2. The biggest scam: After agreeing to purchase car and warranty, the slick salesman told us the best way to optimize warranty was to drop the Certified designation from the car. A great way for them to cover their butts against future challenges on the Certified standard of the car. BUYER BEWARE: Certified Pre-Owned does NOT mean it meets Toyota standards. More
by Rose Sauer
Employees Worked With
can't read signature on sales approval, Jess Basil
June 05, 2017
service Wally and crew simply the best. Been with Mike Basil for years and plan to stay. Because of Wally and crew I will remain there. Best Toyota dealership Wally and crew simply the best. Been with Mike Basil for years and plan to stay. Because of Wally and crew I will remain there. Best Toyota dealership in country.. Gary Postolese More
by Gary Postolese
Employees Worked With
Wally Cook, Jamie Janda, Sara, Jess Basil
