Basil Toyota

Laura J Wirth's Experience I, Laura J. Wirth, recently purchasd a used vehicle from Basil Toyota on Transit Road Lockport, NY 14094. I would say my experience was poor. This i I, Laura J. Wirth, recently purchasd a used vehicle from Basil Toyota on Transit Road Lockport, NY 14094. I would say my experience was poor. This is based on one terrible thing they did. My Sales expert was Brittany Hopper. She was great. As I walked in the front door she greated me with a smile and willingness to assist me. I told her I was interested in a specific car I saw online. she got the keys and we went for a test drive. That was great. I needed to buy the car in a hurry since I needed to get to work. They worked with me until I needed to leave and were fine with finalizing everything the next day. Great service there. The next day I return. I complete some paperwork with Brittany...again she is great. I then meet with the finance guy. After he introduces himself he tells me when I am finished with Brittany I will go into his office to complete the deal. He starts out with "There is just a small problem...you wanted your payment under $200.00. We had to go just slightly over that because your credit is ... (What the actual number is) (my credit is not perfect it is fair) so because of that we got you this interest rate of 11.99% which is great. So anyway your payment has to be $212.00. Just over the agreed upon." I think to myself- I wanted the payment to be $100.00 per month but said okay to under $200.00 when that was not possible. Yeah my credit isn't perfect, okay. I Tell him okay. He procededs to have me sign things and tells me things. In there somewhere he tells me the warrenty I have on the vehicle. I kept forgetting to ask Brittany what the warrentee was on this car. Well this warrentee is great 5 years or 100,000 miles. Wow great warrentee I was expecting 30 days. Now hind sight I should have known that great warrentee was not free, but it could have been in the cost of the vehicle. The finance guy puts a peice of paper in front of me for me to sign. This shows me the sales tax. I said "Wait a minute. This seems high. Do you have the agreed upon price of the vehicle?" He then gets out the sales contract and shows me. Yep there is the correct agreed upon price. There is my trade in value coming off... "Um what is this $950.00?" The finance guy says " oh that is that beautiful 5 yr. or 100,000 mile warrentee we are giving you" I become visibly upset. He becomes visibly nervous. He says we can remove that if you do not want it. I said "I was never asked if I wanted it added. That's 1000 dollars!" He again says they can remove it. I am now pissed. I tell him "do you wonder why people think car dealers are crooks?" I reluctantly decide to leave it on the car. I liked the warrentee and I was too pressed for time to have them redo all of the paper work (which they of course knew). We finish up. I asked him how do I make a formal complaint about this. He said he would tell his sales Manager. I follow him to the sales manager and the Manager also asks if I want it removed. I tell him "no but that is not a nice way to treat people. I was never asked. This behavior should be criminal." He responds "Well criminal is a harsh word. You can let the finance guy know in the next couple of days if you want it removed." I leave with my new used car. Later I think ... Wait it is criminal...They lead me to believe I did not get my agreed upon payment- they went over $200.00 a month when they were supposed to be under $200.00 per month as agreed upon- They lead me to believe it was because my credit was not good enough...No It Was Because You Added $1000.00 To The Bill! I do love the car and it's warrentee but this experience Sucked! Brittany Hopper I am sorry because you were great. The rest Shady at best. Also I can not help but wonder had I not caught it would they ever have mentioned it????? More

ABSOLUTELY HORRIBLE--AVOID AT ALL COSTS As a former Basil employee said to me, "Save yourself the trouble...GO TO NORTHTOWN OR WEST HERR." Seriously though, drive ten extra minutes down the As a former Basil employee said to me, "Save yourself the trouble...GO TO NORTHTOWN OR WEST HERR." Seriously though, drive ten extra minutes down the road..you'll forever be glad you did. Extremely nice facility, however Mike Basil has horribly inept, unprofessional employees representing his company (Chris Jagielo in particular). On top of this, you're almost guaranteed to pay an extra 30-50 dollars per month at Basil as opposed to their direct competitor's (Northtown, West Herr). I was quoted NINETY dollars less per month at West Herr for the SAME EXACT car--these people are not honest. And for those of you who are so unlucky as to end up here, good luck and godspeed (you'll need it)! More

Excellent Experience and Service Purchased a used vehicle from them. From the moment I went in, thru the test drive and purchasing process they were very friendly and professional. Th Purchased a used vehicle from them. From the moment I went in, thru the test drive and purchasing process they were very friendly and professional. The service dept has provided excellent and timely service when I've come in for routine maintenance or other service issues. And have never had any difficulty getting an appointment as they have early,late, and weekend service available. And Jamie the salesperson I dealt with always greets me and asks if she can do anything for me whenever she has seen me there. No complaints so far. More

Good dealer ! Me and my husband went in basil Toyota hoping to see what we want only but not hoping that day we went hope bring Toyota Camery 2017 . It went very we Me and my husband went in basil Toyota hoping to see what we want only but not hoping that day we went hope bring Toyota Camery 2017 . It went very well we love and the employees are very friendly . The agent that we have is Jamie Janda she was very nice and very friendly she meet as in the door we she entertain me and my husband right away with my two kids , she greet us and ask me and my husband if we need to drink or snack before we start talking about business . I have a good experience going in this dealer . Hoping in the near future they will stay and continue the good values , good service that they show to the customer. Good luck and more power Basil Toyota. That's why I give 5 star . Customer David Rinus More

2016 Sienna - Good experience Very smooth process. Everyone was professional, patient, and nice. My wife is very happy with her new Sienna LE AWD. Now I can get myself an new t Very smooth process. Everyone was professional, patient, and nice. My wife is very happy with her new Sienna LE AWD. Now I can get myself an new toy! John Pawlak More