
Basil Toyota
Lockport, NY
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Basil Toyota has the best service in all depts. ! ! Expecailly in the sevice. They care and very fast . Thank you to everyone. ! ! Expecailly in the sevice. They care and very fast . Thank you to everyone. More
Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agree donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agrees "thats why it's so high" so I call off purchase. They have not given back deposit. I will edit this review if they do. Donny also questioned why I initially didn't want to put down a deposit a total of 4 times. "Just a hundred dollars", "why not", shady tactic definitely don't give deposit. More
It's always a pleasure to visit this dealership. Service is superb, Mike Basil is wonderful to all his customers. Sales team and parts are great too Service is superb, Mike Basil is wonderful to all his customers. Sales team and parts are great too More
Tyler, our sales representative and his assistant Don were absolutely fantastic. With their help our purchase went smoothly and quickly. They were very knowledgeable, professional and courteous. Simply p were absolutely fantastic. With their help our purchase went smoothly and quickly. They were very knowledgeable, professional and courteous. Simply put, they were outstanding! More
When we met with our salesperson (Ken), we were given a sheet of paper with 3 down payment options for financing without the price of the vehicle. We were also trading in a used vehicle. Ken neve given a sheet of paper with 3 down payment options for financing without the price of the vehicle. We were also trading in a used vehicle. Ken never showed us how much we were being offered for that vehicle. We also asked Ken if Toyota offered financing. Ken said they would get us the best financing by looking around. Basil Toyota is not transparent at all. We stopped at Mike Smith Buick GMC after meeting with Ken. They gave us a similar piece of paper with the price of the vehicle we were looking at with the price of the vehicle, how much for our trade-in, and the different percentages for financing with the payment. Ken did not provide any of that. When we got home, we spent time figuring it all out on our own. When I sat with the financial gentleman and I asked who we were getting the financing through, he said it was with Toyota Financial. I also paid to have the vehicle undercoated and was told the service department would call me to schedule an appointment. I picked my vehicle up on Monday, October 16. The service department called me two months later to schedule an appointment. I am super happy with the Toyota Highlander. I will never again purchase a vehicle from Basil Toyota. More
Zack Liaros Is the best salesperson and he went far and beyond to assist me for the purchase of my brand new 2024 Toyota RAV4 at the dealership.A big thanks to Zack! beyond to assist me for the purchase of my brand new 2024 Toyota RAV4 at the dealership.A big thanks to Zack! More