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Basil Toyota

Lockport, NY

4.4
530 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 530 reviews

February 08, 2024

Basil Toyota has the best service in all depts. ! ! Expecailly in the sevice. They care and very fast . Thank you to everyone. More

by Michael Russell ByeMe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
February 03, 2024

Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agree More

by sander
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Donny
Feb 05, 2024 -

Basil Toyota responded

It's never a great feeling to hear that a customer had a negative experience, we have escalated your concerns to our Management Team.

January 12, 2024

It's always a pleasure to visit this dealership. Service is superb, Mike Basil is wonderful to all his customers. Sales team and parts are great too More

by Cherylm984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Basil, Jim McQuade service advisor and his team, Jess Basil, Jen Wisniewski
January 11, 2024

Tyler, our sales representative and his assistant Don were absolutely fantastic. With their help our purchase went smoothly and quickly. They were very knowledgeable, professional and courteous. Simply p More

by jeanchando
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank & Hannah
December 30, 2023

Nate was great. He took his time with us and made the sales procedure seamless. More

by roni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Banaszak
Dec 30, 2023 -

roni responded

Very professional, answered all my concerns and very pleasant to work with. I would send him a referral any time. Veronica (Roni) Starr. Love my new 2024 toyota rav 4

December 26, 2023

When we met with our salesperson (Ken), we were given a sheet of paper with 3 down payment options for financing without the price of the vehicle. We were also trading in a used vehicle. Ken neve More

by denniskaren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ken
December 24, 2023

Zack Liaros Is the best salesperson and he went far and beyond to assist me for the purchase of my brand new 2024 Toyota RAV4 at the dealership.A big thanks to Zack! More

by Celestine Robinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Liaros
December 13, 2023

Our Sales Representative was very personable and answered all of our questions. He explained their terms very well. More

by GS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
December 11, 2023

The service team did a great job. They answered my questions about new tires, and found me a great deal. Matt is outstanding More

by mgtsand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
December 07, 2023

Friendly, courteous,efficient service department. They do the necessary repairs, and don’t try sell you what you don’t need. More

by agelose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McQuade
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