
Basil Toyota
Lockport, NY
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Great customer service Mike Otwell at Basil Toyota was. wonderful to work with. He went out of his way to make the purchase of my new Toyota possible, also Frank in financin Mike Otwell at Basil Toyota was. wonderful to work with. He went out of his way to make the purchase of my new Toyota possible, also Frank in financing was so pleasant to work with and went the extra mile to get me a credit back on a warranty that I hadn't seen fully used. Great team work! Great job. They wanted to make sure I was very happy. More
Keep Returning This was the 5th vehicle I purchased/leased from Basil Toyota. I will return again for my next one. The process is easy and quick. This was the 5th vehicle I purchased/leased from Basil Toyota. I will return again for my next one. The process is easy and quick. More
Terrible Deceptive. Managers will not return calls with explanation. Financing department willfully disguised cost of extended program to make sale. I f the co Deceptive. Managers will not return calls with explanation. Financing department willfully disguised cost of extended program to make sale. I f the courteous of returning a new customers phone calls cannot be returned by three separate individuals perhaps unethical practices are the norm to get the sale Perhaps the owner of Basil Toyota would be courteous enough to respond to unanswered phone calls Thank you More
Great Service The employees in this dealership work hard to ensure your satisfaction in purchasing and maintaining a vehicle! My wife and I bought a used RAV4 from The employees in this dealership work hard to ensure your satisfaction in purchasing and maintaining a vehicle! My wife and I bought a used RAV4 from here and we're treated as if we bought a new Ferrari! Brought the RAV4 in for a routine and maintenance and was out of there in no time, with no hoops to jump through. Highly recommend their services in finding a new vehicle or getting your vehicle serviced. More
Outstanding customer service From the time you walk in the door your treated like family. Even after the sell my sells still emails me or calls me to make sure car is running From the time you walk in the door your treated like family. Even after the sell my sells still emails me or calls me to make sure car is running good. The service department is very knowledgeable and easy to make appointments. More
Routine Maintenance The staff were professional and polite. The maintenance required was completed in a timely manner and the price was fair. The car is running smoothly. The staff were professional and polite. The maintenance required was completed in a timely manner and the price was fair. The car is running smoothly. More
"Great Service" I recently had factory service performed at Basil Toyota. They went to work on my Tacoma as soon as I arrived. The waiting area had any thing you wo I recently had factory service performed at Basil Toyota. They went to work on my Tacoma as soon as I arrived. The waiting area had any thing you would want. Very nice restrooms, also. More
not your ordinary car dealership The Basil Toyota Dealership has been the best automobile dealership I have ever had dealt with. We began with one of their new sales person (Mr. Jim The Basil Toyota Dealership has been the best automobile dealership I have ever had dealt with. We began with one of their new sales person (Mr. Jim Porco) who went out of his way to make that first purchase and our subsequent 14 purchases as effortless and rewarding as possible. When Mr. Porco moved on to a new position with the Company he made sure that Jamie saw to our every need. In addition the service department has been outstanding - quick, thorough and helpful - Mr. Button has been my go-to man for all my service needs, where no question or problem is too small to take care of. More
I had a great experience. I bought cars at other dealers. But never like this one. They have a nice way of working with people. I bought a camry and it was very nicely detail a I bought cars at other dealers. But never like this one. They have a nice way of working with people. I bought a camry and it was very nicely detail and clean. I want to thank everyone at basil Toyota for helping me with my new car. More
Great Experience I recently purchased a Prius V. Was very happy with the transaction. Quick, honest and professional. Mr. Secrist made a sincere effort to get us to I recently purchased a Prius V. Was very happy with the transaction. Quick, honest and professional. Mr. Secrist made a sincere effort to get us to the vehicle and price we had in mind. Great experience all the way around. More