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Basil Toyota
Lockport, NY
506 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 506 reviews
February 14, 2023
This experience started off well but in closing the sale our representative made significant errors (saying they forgot to charge us a down payment and therefore we could not pay at the time) to then realiz our representative made significant errors (saying they forgot to charge us a down payment and therefore we could not pay at the time) to then realizing they actually had, days later, when we don’t live close by. This is beyond ridiculous. More
by NoThankYou08
Employees Worked With
Ken
Helpful February 14, 2023
The sales staff at Basil went above and beyond for our particular issue - trading in a car that had broken down in Buffalo and buying gently used RAV - all done long distance as we live in Rochester. I ca particular issue - trading in a car that had broken down in Buffalo and buying gently used RAV - all done long distance as we live in Rochester. I can’t say enough about the courtesy and professionalism of sales manager Mick in helping us out in a tough situation. The car pickup went like clockwork - thanks Nate. Highly recommend! More
by Marieturner631
Employees Worked With
Mick Sales Mgr, Nate Banaszek
February 13, 2023
Very knowledgeable, attentive and courteous. I purchased my car there, and have been very satisfied. I purchased my car there, and have been very satisfied. More
by Rev31665
Employees Worked With
I really don't remember the names, but one in the warranty department helped me tremendously
January 29, 2023
Respectful to the needs of customers. .service on point to all my needs.. clean not bothersome allowed my space.. .service on point to all my needs.. clean not bothersome allowed my space.. More
by Knightsx5
Employees Worked With
Ken Note sold me the car last yr recalled my name and we touch base for a few minutes , Jess Basil, Cassie Soucia, Jen Wisniewski
December 19, 2022
Excellent dealership. Very helpful. The best deal in the US. I hope that I can buy from your dealership next time. Very helpful. The best deal in the US. I hope that I can buy from your dealership next time. More
by rayforje
Employees Worked With
Cassie Soucia, Jen Wisniewski
September 27, 2022
Jamie, Matt service and Patrick from finance are great people who work as a team focused on customers and helping them understand warranty issues and coverage. Jamie took care of us and set up reminder fo people who work as a team focused on customers and helping them understand warranty issues and coverage. Jamie took care of us and set up reminder for our free oil change for purchase of our rav 4. She fit us in to their busy schedule and had our car taken care of quickly with good care and information for us. Thanks all. More
by Mum & Pops
Employees Worked With
Jamie, Matt and Patrick
