Basil Toyota

Positive Experience at Basil Toyota In May I had a 6 month service appointment, and I mentioned to Jim McQuade, assistant service manager, that there was a small dent in the passeng In May I had a 6 month service appointment, and I mentioned to Jim McQuade, assistant service manager, that there was a small dent in the passenger door of my 2013 Toyota Avalon. He immediately took a look and then had someone from the body shop also examine. it. On June 12th I asked to speak to Jim about having the dent fixed, and I was able to have it done the next morning at 10:00 AM. He said it would take about an hour so I stayed and waited in the beautiful lounge equipped with TV, comfortable seating inside and out, and fresh fruit and coffee available. Sure enough, it took just an hour, and Jim and I examined the car. There was no sign of a dent, and I was very pleased. Before paying, I asked Jim about my Weather Trek floor mats, and he showed me how to remove and install them. Not only was Jim friendly and helpful, all of the service people are friendly. And my salesman Tim Secrist was excellent. I have only owned the Toyota since November; however so far I love the car (especially after the dent was removed), and the personnel I have dealt with. More

Dishonest, no respect for customers Salesman lied about price of truck including tax, would not give my wife a copy of purchase order, many promises to refund deposit, 2 weeks before the Salesman lied about price of truck including tax, would not give my wife a copy of purchase order, many promises to refund deposit, 2 weeks before they would own up to keeping deposit. I've bought 15 cars in 20 years and am very loyal to the dealers I have bought from. This one will not get any references from me, or any opportunities to sell to me or my family. A shame they don't know what word of mouth can do. More

Best Dealer I had another appointment right after my service. I told Brian that I had to be back in Depew by 9:00 am and he told me no problem. He kept his word. I had another appointment right after my service. I told Brian that I had to be back in Depew by 9:00 am and he told me no problem. He kept his word. Your great team got our car serviced, inspected and done in plenty of time for me to get to my next appointment. Thankyou Brian and the great service dept. More

Good service Had oil change, brakes adjusted, recall handled and clean up service. Everything was noted on invoice with the exception of recall, Front rubber mat Had oil change, brakes adjusted, recall handled and clean up service. Everything was noted on invoice with the exception of recall, Front rubber mat was missing when we went back to dealership and they retified the situation. I was impressed. Only comment I would suggest in clean up they explain what is covered. Our rear seats where we generally put walker has some soiled spots that were not covered or cleaned. Needed a higher price clean up service. More

Highly recommend basil Toyota Excellent experience working with Taylor. He is very professional and easy to work with. Highly recommend this dealership! They have the best deals in Excellent experience working with Taylor. He is very professional and easy to work with. Highly recommend this dealership! They have the best deals in town! More

I have purchased three vehicles from Basil Toyota thus far, and have had nothing but great experiences, leaving us the utmost trust and assurance that the people are really looking out for the customer ca far, and have had nothing but great experiences, leaving us the utmost trust and assurance that the people are really looking out for the customer care end of things and they all have the same friendly attitude. We have bought cars, had them serviced, had repair work, and even just drove in to ask a question about some issue r/t the vehicle. We actually bought our last used car, a Camry, from Tim Secrist, without so much as "kicking the tires." We didn't even test drive the car, that is how much we trust him and the Basil folks. Thanks for the great work they do. God Bless all, and yes, we will probably buy our last car there too, which will be in a few years, as we are aging now also. Larry & Allie Morrow More

overall good experience, jordan was very helpful, no pressure whatsoever, changed my whole outlook on buying a car. at other dealerships i always felt like i was being ripped off. this is the place to g pressure whatsoever, changed my whole outlook on buying a car. at other dealerships i always felt like i was being ripped off. this is the place to go for a toyota. More

Very nice people to work with. Beautiful waiting area and fast internet. Finished service quickly, showed me some issues but I never felt like they were trying to sell me stuff I don't need. I trust these gu fast internet. Finished service quickly, showed me some issues but I never felt like they were trying to sell me stuff I don't need. I trust these guys!!! More

As a returning customer my wife and I were treated like crap. Wouldn't negotiate on the price and lied to us about giving us weathertech floormats. Also during the test drive the van wasnt clean and the crap. Wouldn't negotiate on the price and lied to us about giving us weathertech floormats. Also during the test drive the van wasnt clean and the wheel weights flew off the rims. We have never been treated so badly before and we are still waiting for a part that is still owed to us. We will never use any Basil dealership ever! More