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Basil Toyota

Lockport, NY

4.4
530 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 530 reviews

April 10, 2014

Highly recommend basil Toyota Excellent experience working with Taylor. He is very professional and easy to work with. Highly recommend this dealership! They have the best deals in More

by ShayneSaunders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor
Apr 11, 2014 -

Basil Toyota responded

Thank you for the feedback Shayne! It is greatly appreciated and we thank you for your purchase here at Basil Toyota. We look forward to serving you in the future!

March 25, 2014

I have purchased three vehicles from Basil Toyota thus far, and have had nothing but great experiences, leaving us the utmost trust and assurance that the people are really looking out for the customer ca More

by talktomorrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, Steve, Matt, Jamie, Nichole, and many others I forgot names of.
Mar 31, 2014 -

Basil Toyota responded

Thank you for your feedback, we greatly appreciate your business here at Mike Basil Toyota!

March 23, 2014

overall good experience, jordan was very helpful, no pressure whatsoever, changed my whole outlook on buying a car. at other dealerships i always felt like i was being ripped off. this is the place to g More

by jbeutel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jordan
Mar 31, 2014 -

Basil Toyota responded

Thank you for your feedback, we greatly appreciate your business here at Mike Basil Toyota!

March 22, 2014

Very nice people to work with. Beautiful waiting area and fast internet. Finished service quickly, showed me some issues but I never felt like they were trying to sell me stuff I don't need. I trust these gu More

by Matthewb396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole, Brian Button
Mar 31, 2014 -

Basil Toyota responded

Thank you for your feedback, we greatly appreciate your business here at Mike Basil Toyota!

March 13, 2014

As a returning customer my wife and I were treated like crap. Wouldn't negotiate on the price and lied to us about giving us weathertech floormats. Also during the test drive the van wasnt clean and the More

by sayhowifeel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
mike otwell, aaron wozniak
Mar 31, 2014 -

Basil Toyota responded

I am very sorry for your experience here at the dealership. We always try to maintain a high level of customer service, please call me direct at the dealership to discuss. Thank you! Wally Cook Guest Service Manager Mike Basil Toyota (716)625-8444

January 22, 2014

If I were able to give a higher rate to these young men I would. This was my first experience going to a dealer by myself to buy my first car. These young men were able to advise me and explain to me the dif More

by dangela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Tagliarini/ Jordan Fehringer
January 15, 2014

I bought a Toyota Camry 2012 last week. After I bought the car, I realized that it came with only one key with no spare keys. When I contacted Basil staff they told me that the car was supplied with only More

by vivinvaid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Taylor
January 08, 2014

We leased a Prius (our first new car and first lease) from here a few months ago and just went in for our first scheduled maintenance. All I have to say is WOW! This is quite a distance from home, but wo More

by PFehringer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
December 07, 2013

I have been to the service department several times for routine scheduled maintenance, and warranty / recall visits. The service managers are friendly and knowledgable, the technicians have been well trai More

by kholme
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
October 19, 2013

I would highly recommend this dealership for the purchase of a Toyota. This is the second time I have leased a new Toyota through this dealership. The process for leasing my vehicle was made easy and the lev More

by ltnowak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Parco
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