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Basil Toyota

Lockport, NY

Overview
Reviews
Vehicles
4.5
533 Reviews
Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

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Showing 533 reviews

February 03, 2023

Mechanic removed oil filler cap and did not reinstall. Horrible experience,will never patronize again More

by csaunders9436
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Feb 06, 2023 -

Basil Toyota responded

We're never excited to hear about a valued customer's negative experience, but we appreciate your feedback and honesty. We are informing our management team of this, please reach out to basilcares@basiltoyota.com with your contact information and any other concerns we can address directly.

January 29, 2023

Respectful to the needs of customers. .service on point to all my needs.. clean not bothersome allowed my space.. More

by Knightsx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Note sold me the car last yr recalled my name and we touch base for a few minutes , Jess Basil, Cassie Soucia, Jen Wisniewski
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Jan 30, 2023 -

Basil Toyota responded

Thank you for review, we appreciate you and your business!

January 16, 2023

Jamie the person who took care of us was very pleasant and explained everything to us. More

by twarrior1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Jan 24, 2023 -

Basil Toyota responded

Thank you for you review!

January 05, 2023

Made an appointment and was taken on time. Waited for the car and it was returned promptly. More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Report | Print
Jan 24, 2023 -

Basil Toyota responded

Thank you for your review!

December 19, 2022

Excellent dealership. Very helpful. The best deal in the US. I hope that I can buy from your dealership next time. More

by rayforje
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia, Jen Wisniewski
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December 04, 2022

Overcharge compared to any other Toyota dealer in the area. Bad customer service. Don’t honor extended warranty. More

by Ramer14226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim and his coworker
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September 27, 2022

Jamie, Matt service and Patrick from finance are great people who work as a team focused on customers and helping them understand warranty issues and coverage. Jamie took care of us and set up reminder fo More

by Mum & Pops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie, Matt and Patrick
Report | Print
Nov 02, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

September 27, 2022

Took my Toyota truck for service Jamie took care of me great customer service I was in and out with In 40 minutes as always Basil Toyota is one of the best dealerships great service great customer care More

by Ralf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Nov 02, 2022 -

Basil Toyota responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

September 23, 2022

Attentive Service Managers and a super friendly shuttle driver. No surprises as the Managers discuss service options More

by Tanddsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Assistant Service Managers
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Sep 26, 2022 -

Basil Toyota responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it.

September 21, 2022

Very accommodating, courteous, good and timely Service adviser was courteous and knowledgeable. This service was completed in time More

by Suresh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor ( name not able to recollect)
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