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Basswood Chrysler Dodge Jeep Ram
Fort Payne, AL
72 Reviews
At Basswood Chrysler Dodge Jeep Ram, we're committed to providing drivers from all over Fort Payne and the nearby Gadsden, Chattanooga and Albertville, AL areas with the most enjoyable and convenient auto shopping and servicing experience possible. Customer service is our number one focus and we're dedicated to helping you find the vehicles or services you're looking for in the timely and friendly manner that we know best! Whether you're looking to get behind the wheel or a new Chrysler, Dodge, Jeep or Ram model or any of our used vehicles, or your current vehicle is in need of servicing or parts, we're here to help you find everything you're looking for in no time!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 72 reviews
August 24, 2023
I like the customer service, JJ and Josh was great, when purchasing a car. I haven't had a chance to enjoy my vehicle. I'm tired of making trips down there. They rushed fixing my brakes and air still leakin purchasing a car. I haven't had a chance to enjoy my vehicle. I'm tired of making trips down there. They rushed fixing my brakes and air still leaking out, which is dangerous but still wants me to drive an hour and half. It has a delayed engagement(an dodge technician in town told me that) in transmission. I ask their lead technician was there anything else, he stated no. I told him the problem he said it was normal to do that, cause I'm park on hill. Dodge place in town said no it hasn't,but basswood did tell me to bring it back in. I bought a car in past that was good to me and that's why I came back. I JUST WANT MY xxxx FIXED CORRECTLY, SO I CAN ENJOY MY VEHICLE! More
by D.D.2020
Verified CustomerEmployees Worked With
JJ, JOSH, LEANN
Helpful August 24, 2023
Everyone was friendly and helpful. They rotated my tires and done a general check on my truck. I'm satisfied with the way they worked with my schedule. They rotated my tires and done a general check on my truck. I'm satisfied with the way they worked with my schedule. More
by rickcleveland10
Employees Worked With
Don't know any names
August 23, 2023
Leslie was very efficient in doing her job. Quick & to the point. I told her what I needed & what was in my budget & she found me a great deal. Johnny & another guy where awesome to. So far so Quick & to the point. I told her what I needed & what was in my budget & she found me a great deal. Johnny & another guy where awesome to. So far so good with my ride!! Thank you very much. More
by ericpetty2022
Employees Worked With
Leslie, Cochran/Johnny & another guy can't remember his name
August 22, 2023
Had a hard time getting the service department to answer the phone. Didn't get to see the service manager. Had to deal with the cashier lady. But she was nice and very helpful. the phone. Didn't get to see the service manager. Had to deal with the cashier lady. But she was nice and very helpful. More
by rickcleveland10
Employees Worked With
Don't know a name
