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Basswood Chrysler Dodge Jeep Ram - Service Center

Fort Payne, AL

3.9
23 Reviews

23 Reviews of Basswood Chrysler Dodge Jeep Ram - Service Center

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May 22, 2024

UPDATE! !!!! Today I was contacted by the sales manager at Basswood Dodge here in Ft. Payne, AL. He was great. He offered me an apology for the way I was t More

by Ward.js03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ the service manager, Damien Sales Manager
September 17, 2023

Had my oil changed and some more things checked to make sure to make sure I was road ready for a trip were taking. More

by feberhart112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
September 16, 2023

Had 1st oil change, oil spilled in engine compartment and fender. Mess made on my new car. More

by davidwilliams2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian was good to work with
September 10, 2023

Sales part good to go Service dept took care of my issue worked out details More

by gsutherland698
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nino
September 09, 2023

This dealership has no clue on how to schedule work. It took 2 months to get warranty work completed. When I wanted to talk to service manager to complain about the incompetence the one that heard the c More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
So called service manager
September 04, 2023

I was very impressed with the Dealership and the service department is excellent 👍 great job More

by collinst452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien in service department
September 01, 2023

Called got me in to get my vehicle serviced. Had them to check belts hoses everything was good. Picked up car good service. More

by feberhart112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan, Doug.
August 24, 2023

I like the customer service, JJ and Josh was great, when purchasing a car. I haven't had a chance to enjoy my vehicle. I'm tired of making trips down there. They rushed fixing my brakes and air still leakin More

by D.D.2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ, JOSH, LEANN
August 24, 2023

Everyone was friendly and helpful. They rotated my tires and done a general check on my truck. I'm satisfied with the way they worked with my schedule. More

by rickcleveland10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know any names
August 22, 2023

They did a great job, but outrageous prices in the line of gouging the customer. More

by dwvz2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damion I believe
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