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Bates Nissan

Killeen, TX

4.4
1,360 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,360 Reviews of Bates Nissan

June 24, 2023

The dealership was amazing! We purchased our vehicle sight unseen. I called them and was very specific in our wants and non-negotiables. The dealership went above and beyond to More

by oscarandjess
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carsyn (not sure of her last name). , Andre Nash, Kevin Perez, Joshua "Josh" Snyder
Report | Print
Jun 26, 2023 -

Bates Nissan responded

Thanks for your feedback on your recent visit to Bates Nissan. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 22, 2023

I only visited the dealership to get my state inspection done on my vehicle, everyone was nice. More

by lan_usm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jun 22, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 21, 2023

Great service. Great personal. Look at all the cars I have purchased through Bates Nissan and you will know my feelings. More

by BRADLEYLISENBE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jun 22, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

June 16, 2023

Austin was great and kept me informed. Bates Nissan was clean and the staff friendly More

by lchumbley55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Andre Nash, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jun 16, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Austin, had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

June 16, 2023

Bates Nissan is a fantastic dealership! I have had nothing but good service there. Josh, Red, and KP all provided excellent, professional, and helpful service. I highly recommend the More

by Kelynson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon "Red" Kerschner, Kevin Perez, Joshua "Josh" Snyder
Report | Print
Jun 16, 2023 -

Bates Nissan responded

Thank you for your kind words for Josh and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

June 15, 2023

Bates Nissan always does an amazing job when the do work on my vehicles. I always appreciate they work and how informed they keep me through the whole process. More

by williams.austin60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jun 16, 2023 -

Bates Nissan responded

Thank you, Austin, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 13, 2023

N/A i didnt purchase any vehicle. I went to get my vehicle serviced and fixed More

by Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jun 17, 2023 -

Bates Nissan responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Noel, feel free to contact us at your convenience.

June 13, 2023

Austin keeps me informed on the status of my repairs. His customer service is impeccable and he went above and beyond to find my tire warranty. Appreciate his customer care and support More

by Viv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jun 14, 2023 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

June 12, 2023

I have always had great service here but this was not the best service today. Hopefully next time will be better More

by MSMSTEPHENS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jun 13, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jun 13, 2023 -

MSMSTEPHENS3 responded

msmstephens3 @gmail.com

June 10, 2023

Since my ac got fixed I haven’t been able to reach someone to assist with why it’s not fixed . More

by GABBII.N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Report | Print
Jun 14, 2023 -

Bates Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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