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Bates Nissan

Killeen, TX

4.4
1,360 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,360 Reviews of Bates Nissan

May 25, 2023

Excellent video review of vehicle status, that as owners we seldom see. Under chassis view extremely helpful.. More

by DCHAPIN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
May 26, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

May 24, 2023

Nate, took care of situation which has always goes above and beyond anyone's expectations with even having to ask. If you own a Nissan Product, take it to Bates Nissan, and speak to Nate. I assure you that More

by Richardscarbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
May 25, 2023 -

Bates Nissan responded

Thank you, Richard, for taking the time to share your thoughts on working with Nate and our team. We're glad to hear we delivered such a great experience!

May 19, 2023

This was just a difficult experience. Ultimately, 4 visits, totaling or encompassing 40+ days to fix one problem! More

by PATTI.DIBBLE
Recommend Dealer
No
Employees Worked With
There was a really nice guy who called me after my first scathing review. I don't remember his name., Mike Rask
Report | Print
May 22, 2023 -

Bates Nissan responded

Patti, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 19, 2023

They were Very easy to work with! Gave them budget and they worked it all out perfectly! More

by JOSHANDRANDIB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Red, Clay O'Dell
Report | Print
May 19, 2023 -

Bates Nissan responded

Josh and Randi, Thank you for sharing your experience with us! We're happy to hear it went well working with Clay and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 18, 2023

my rep tyler was great. they gave me a ride to and from home that was awesome. i liked the video also. More

by Finkadink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
May 18, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 17, 2023

Nate is awesome. Highly recommend you work with the Service Advisor. They take very good Care of their Customers. More

by Richardscarbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
May 17, 2023 -

Bates Nissan responded

Thank you, Richard, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Nate here at Bates Nissan.

May 17, 2023

They are always welcoming and customer friendly. My experiences have always been pleasant. Thank you More

by Yvetteco63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
May 17, 2023 -

Bates Nissan responded

Yvette, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

May 17, 2023

My experience was ok! Enjoyed the video! Upset with myself because I forgot to use my $10 off coupon!! Would be nice if returning customer are informed if this prior to se More

by IMEL0828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Marshall Egson
Report | Print
May 18, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

May 16, 2023

Very thorough with explanation and the state of my vehicle. Very happy with the entire service experience More

by Maleenaerynn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
May 17, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 16, 2023

The service representative was extremely polite, explained everything in terms I could understand and were very competent in their assessment of problem. More

by MJCSOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
May 17, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

May 17, 2023 -

Bates Nissan responded

Mjcsold, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

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