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Bates Nissan

Killeen, TX

4.6
1,355 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,355 Reviews of Bates Nissan

January 05, 2024

My car was vacuum as promised. The oil sticker on the windshield was not changed. The A/C and heat was on at the same time. Apparently no one inspected the vehicle. More

by angnelson.an
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Angnelson.an, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 05, 2024

We bought 2 cars from them back to back it was fast and easy!!! THANKSBates!#Divina More

by TYLER_SUTTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Divina, Kevin Perez
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Hi Tyler_sutton, thank you so much for your positive comments about Bates Nissan, Inc.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 04, 2024

Everyone in the service department is professional and courteous at all times. I regularly have my car serviced here and it is the same excellent service every time. Austin's professionalism is superb. More

by Craigblair79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Hi Craigblair79, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations and are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 03, 2024

Great Agent know his very great ! He told me everything I needed to about the car repair. More

by rzag880013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Rzag880013, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 29, 2023

Very Nice People, they treat you right. Austin really helped me understand different things about my car. More

by Feliciamartin2047@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Dec 30, 2023 -

Bates Nissan responded

Thank you, Felicia, for your kind words for Austin and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

December 28, 2023

Custom service was great. He was very professional and is very knowledgeable answered all questions I had. More

by JOHNNYMTAYLOR14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Dec 30, 2023 -

Bates Nissan responded

Thanks, Johnny, for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

December 28, 2023

I really enjoyed this dealership! Tyler communicate very well with me keeping me updated with my vehicle and if any changes was going to be made which I really appreciate !! Thank! More

by Donald.green89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Dec 30, 2023 -

Bates Nissan responded

Donald, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

December 27, 2023

So easy to work with and no pressure at all. Would definitely go back again! More

by Laura W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DIVINA MATA was actually our sales person. She was amazing and I would recommend her anyone. She was very friendly and put no pressure on us at all. , Clay O'Dell
Report | Print
Dec 28, 2023 -

Bates Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Bates Nissan are glad to have you as a customer.

December 26, 2023

Loved working with Josh Snyder. Love my new SUV. I always come back to Bates Nissan for all my vehicles. More

by LISAb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua "Josh" Snyder
Report | Print
Dec 28, 2023 -

Bates Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well with Josh. Congratulations on your new SUV. We truly appreciate your feedback!

December 21, 2023

Great customer service! Great people at Bates! Merry Christmas and a very Happy New Year! More

by msreddykwatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Marshall Egson
Report | Print
Dec 21, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

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