Bates Nissan

Easy, quick but not fast, friendly staff and nice customer service. I was there for about 40 mins for an oil change. customer service. I was there for about 40 mins for an oil change. More

The Service was fast and friendly. Also the facility was very clean the waiting room was also clean Also the facility was very clean the waiting room was also clean More

Call about my check engine light being on and received an appointment. Turned vehicle in at appointed time. Service van provided me a ride me home. They troubleshoot my vehicle, identified the problem and appointment. Turned vehicle in at appointed time. Service van provided me a ride me home. They troubleshoot my vehicle, identified the problem and had my vehicle back to me by that afternoon. Facility was clean, staff was friendly and courteous. More

DEALERSHIP SERVICE DEPARTMENT WAS CLEAN, PROFESSIONAL, FRIENDLY AND MADE SURE I WAS INFORMED OF EVERYTHING THEY WERE DOING. THE SERVICE REP WAS KNOWLEGABLE. I CAME IN AS A WALK IN IN MID AFTERNOON, FOR FRIENDLY AND MADE SURE I WAS INFORMED OF EVERYTHING THEY WERE DOING. THE SERVICE REP WAS KNOWLEGABLE. I CAME IN AS A WALK IN IN MID AFTERNOON, FOR AN OIL CHANGE, TIRE ROTATION, AND REPLACEMENT OF A DAMAGED FOG LIGHT. THEY STATED IT COULD BE UP TO TWO AND A HALF HOUR WAIT, BUT I WAS OUT OF THERE IN ABOUT AN HOUR AND A HALF More

Austin was great on point and listened then acted. Great workers there everyone was happy Great crew Great workers there everyone was happy Great crew More

I purchased a new set of tires on Wednesday morning. That afternoon I went on a 600 mile trip and returned on Thursday afternoon. On the return from the trip I hit something in the road and blew out o That afternoon I went on a 600 mile trip and returned on Thursday afternoon. On the return from the trip I hit something in the road and blew out one of my new tires. The dealership has signage in the waiting area about free road hazard coverage with 100% free replacement if you purchase a new set of tires from them. When I picked up my car after having the blown tire replaced my service adviser proceeded to tell me that the road hazard company was only willing to pay for 60% of the tire. That tire cost me over $180.00 with mounting, balance, nitrogen (which I didn't ask for nor was told about and I am not convinced that is what was put in. Too much pressure change from cold to hot to actually have nitrogen in it.) When Jesse gave me my key when picking it up he told me about the 60% thing and that his manager, Wendall, told him that the dealership would cover the remaining 40%. Don't try to make it sound like you are doing more for me when you didn't. This isn't my first rodeo guys!!!!!! More

My car broke down and I needed a vehicle. I live over an hour away from the dealership and my salesperson Joshua drove all the way to Georgetown to pick me up just so I could go to the dealer I live over an hour away from the dealership and my salesperson Joshua drove all the way to Georgetown to pick me up just so I could go to the dealership to look for. Vehicle! More

Josh and Clay made my buying experience quick and easy. They both were very attentive and answered all my questions without hesitation. I am loving my new car from Bates Nissan!! They both were very attentive and answered all my questions without hesitation. I am loving my new car from Bates Nissan!! More

Simply the best dealership in the whole UNIVERSE,. period.. !!!!!!. I’m a customer since 1989. Never been disappointed. It’s family owned. They treat you like a family member. Everyone know you by you period.. !!!!!!. I’m a customer since 1989. Never been disappointed. It’s family owned. They treat you like a family member. Everyone know you by your name and you know them all by their names. Please stop by and share this experience. More

Vehicle was received on appointed time and returned in a timely manner. The shuttle service was quick and the driver was nice and engaging. All service requirements were fulfilled and I look forward to cont timely manner. The shuttle service was quick and the driver was nice and engaging. All service requirements were fulfilled and I look forward to continued business while here in Killeen. Thank you! More