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Bates Nissan

Killeen, TX

4.6
1,355 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,355 Reviews of Bates Nissan

July 20, 2021

Good service. Explained everything to me. very helpful . Took me home and pick me me up to go and get my car from the dealer. I will always use Bates for my auto needs. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate explained everything to in detail., Nathaniel "Nate" Murphree
Jul 21, 2021 -

Bates Nissan responded

Mike, thank you for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and look forward to seeing you again soon!

July 20, 2021

My last visit was no where near up-to-par! Not what I’m used to with Bates Nissan & I was highly disappointed. Need Training. More

by LMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Pady
Aug 06, 2021 -

Bates Nissan responded

Thank you for your review. We’re sorry your recent visit didn’t go as planned, and we’d like to learn more so we can address any issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Aug 06, 2021 -

LMF responded

Thank you for the follow up and concern regarding my last visit with Bates Nissan. I have already since been contacted a few times by the dealership and management there to resolve my issue and it has since been taken cared of. Thank you for your time and attentiveness with my experience and care of my vehicle there at Bates Nissan, and making it hopefully a better experience in the future.

July 19, 2021

Bates Nissan is the only Dealership I will ever work with, Great customer service . Very welcoming. They go above and beyond to make sure you are Happy. More

by ADAM.MARTINEZ378
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans
Jul 20, 2021 -

Bates Nissan responded

Adam, thank you for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Jul 21, 2021 -

Bates Nissan responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2021

Service was quick and professional. All my questions were answered to my satisfaction. Jesse even answered a question about my new 2021 Maxima. I would recommend Bates Nissan to friends and family for sales More

by ella.freeman79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Jul 17, 2021 -

Bates Nissan responded

Thank you, Ella, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

July 15, 2021

Everyone was great. Very friendly. Helped me get a vehicle in transit to the dealership. Elijah Talamantez was exceptional. He took the time to make sure I knew all the details of my vehicle before I More

by DEBGREEN316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Elijah Talamantez
Jul 15, 2021 -

Bates Nissan responded

Thank you for taking the time to leave us this fabulous, five-star review. It has been a pleasure serving you, Deb. Quality customer service is always our number one priority, and we're happy to hear that Elijah met your expectations. Thank you again for choosing Bates Nissan; we look forward to having you as one of our valued customers for many more years to come! Congratulations on your new purchase, Deb!

Jul 16, 2021 -

Bates Nissan responded

Debgreen316, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. We look forward to your next visit! Take care!

July 15, 2021

Excellent service. Very courteous and professional. No excessive waiting. Treated very well. The truck we bought was a great deal. Love it. Thanks everyone. God Bless More

by TomCat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Jordan Medford
Jul 15, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

July 14, 2021

Went to the dealers for an update on the braking system software. It was a curiosity to me why it wasn't done before I purchased the Rogue but, so be it. More

by oldarmyguy1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Tyler Linderman, Jesse Pady, Alexis "Lexi" Garcia
Jul 14, 2021 -

Bates Nissan responded

Hello, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Jul 16, 2021 -

Bates Nissan responded

Hello Oldarmyguy1957, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2021

It was horrible. They said they didn't know what was wrong with my car, they had never seen those codes before. They had it for two days and never fixed the problem! My car is less then three years old. More

by SARAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Jul 31, 2021 -

Bates Nissan responded

Thank you for this feedback, Sarah. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 13, 2021

I went to five different dealerships and was told "let me be transparent" each time when figuring out a car's price. That translated to "let me try to make you fall in love with a $3000+ package that is bei More

by T. Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person who answers phones 5 stars lol, Andre Nash, Joshua "Josh" Snyder
Jul 14, 2021 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Josh, and it was a pleasure having you at the dealership. We appreciate your review!

Jul 15, 2021 -

Bates Nissan responded

T. Smith, it's experiences like yours that really keep us motivated! Thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2021

Mark Williams relieved a throbbing headache pain developed from another local dealer. In and out, one day, the vehicle I wanted and had test drove weeks earlier. The price dropped by $5K and I came More

by RON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Jul 10, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mark delivered such a great experience!

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