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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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June 12, 2023

I have always had great service here but this was not the best service today. Hopefully next time will be better More

by MSMSTEPHENS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Jun 13, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jun 13, 2023 -

MSMSTEPHENS3 responded

msmstephens3 @gmail.com

June 10, 2023

Since my ac got fixed I haven’t been able to reach someone to assist with why it’s not fixed . More

by GABBII.N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Jun 14, 2023 -

Bates Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 09, 2023

Not very helpful. ..only wanted $150 for each of the number of isdues just to look at each if the 5 then quoted me an estimate of $772 dollars for the engine warming li More

by JRJR87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Jun 14, 2023 -

Bates Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 06, 2023

It is always a pleasure to work with Bates, this 2023 Rogue is the 5th new car purchase along with 2 used cars. Excellent sales and service team. More

by BJMOORE7984
Recommend Dealer
Yes
Employees Worked With
Brandon (Red) Kerschner
Jun 07, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

June 01, 2023

Austin Miller was a great service tech. I had a 4 wheel alignment on Frontier Truck and Austin was friendly and hard working. More

by JHOSHEA1955
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Jun 02, 2023 -

Bates Nissan responded

We are very happy to hear Austin provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

June 01, 2023

Loved the video diagnostic exam. Makes it feel more trustworthy for service. Thank you for taking care of me More

by Kayhofer56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Jun 02, 2023 -

Bates Nissan responded

Kay, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 29, 2023

Getting my new car was a very easy experience. Red was well prepared and had all my paperwork done in advance. I was in and out within about 75 minutes! Everyone was very helpful and professio More

by Kelynson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Red, Kevin Perez, Joshua "Josh" Snyder
May 30, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

May 30, 2023 -

Bates Nissan responded

Thank you for your very kind review. Kevin, Josh, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

May 25, 2023

Excellent video review of vehicle status, that as owners we seldom see. Under chassis view extremely helpful.. More

by DCHAPIN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
May 26, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

May 24, 2023

Nate, took care of situation which has always goes above and beyond anyone's expectations with even having to ask. If you own a Nissan Product, take it to Bates Nissan, and speak to Nate. I assure you that More

by Richardscarbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
May 25, 2023 -

Bates Nissan responded

Thank you, Richard, for taking the time to share your thoughts on working with Nate and our team. We're glad to hear we delivered such a great experience!

May 19, 2023

This was just a difficult experience. Ultimately, 4 visits, totaling or encompassing 40+ days to fix one problem! More

by PATTI.DIBBLE
Recommend Dealer
No
Employees Worked With
There was a really nice guy who called me after my first scathing review. I don't remember his name., Mike Rask
May 22, 2023 -

Bates Nissan responded

Patti, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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