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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews
Call Service Center (254) 699-7181

902 Reviews of Bates Nissan - Service Center

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April 10, 2023

Great customer service in a timely manner. Would definitely recommend to anyone with service needs. More

by CPAGEL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Clay O'Dell, Jeremiah Phillips, Marshall Egson
Report | Print
Apr 11, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 06, 2023

Great service and excellent customer service from Marshall from beggining to end. Excellent service from everyone. More

by Osch0823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Apr 07, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 04, 2023

Mike was helpful throughout the process, he was informative and knowledgeable about the work order. He kept me in the loop about the work being done on my vehicle. More

by afakasimao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller, Marshall Egson
Report | Print
Apr 05, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 03, 2023

They were fast and very efficient. The people were very polite and helpful. It was a good experience. More

by JOYCE1148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Apr 04, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

Apr 05, 2023 -

Bates Nissan responded

Joyce1148, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

March 30, 2023

Everything was excellent. A tech by name of Nick sent me a video going over his service provide. Excellent service. More

by Luis E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Apr 02, 2023 -

Bates Nissan responded

Hi Luis E., we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 27, 2023

I really like the video of the service technician inspecting the truck and making comments. Marshall quickly gave me quotes on replacing my worn out tires. More

by ROBRIEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Mar 28, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Mar 29, 2023 -

Bates Nissan responded

Robrien1, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 22, 2023

Great experience ! !! Marshall and Tyler are always awesome !!! Marshall keeps me updated whenever I'm there why my vehicle is being worked on. More

by Yyoungb09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Mar 23, 2023 -

Bates Nissan responded

We are very happy to hear that Marshall and Tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 24, 2023 -

Bates Nissan responded

Yyoungb09, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

March 22, 2023

Excellent customer service. Very helpful and informative. The video they send you to show you the car inspection is pretty neat. Thank you for the great service. More

by ngispanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 22, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 22, 2023

Mike and his techs were a polite, friendly bunch that performed their jobs well. Thanks fellas. More

by Buddy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 22, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

March 22, 2023

I appreciated them not trying to up sell me services I didn't need. I would like to see the drop off experience updated. We just moved here from Tennessee. There we would pull inside to meet with our S More

by pyattg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Mar 22, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Mar 23, 2023 -

Bates Nissan responded

Pyattg, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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