Bates Nissan - Service Center

The customer service provided by Nate in the service dept was second to none. He kept me informed about what was going on with my son’s car and he was very professional. He went above and beyond to ensure th was second to none. He kept me informed about what was going on with my son’s car and he was very professional. He went above and beyond to ensure that we understood what was going and gave us a realistic time of when the job would be finished. I was very impressed and satisfied with the service provided. I appreciate all the hard work and dedication provided by Nate! Customer service these days are lacking, but on this particular service Nate made me believe in customer service again. More

My experience with this organization has been positive, they are very professional, courteous and knowledgeable. they are very professional, courteous and knowledgeable. More

I am really impressed with the service as I am new to Killeen (from Austin) use to a larger NISSAN dealership. I like to extra services provided and the staff are polite and professional. I like being Killeen (from Austin) use to a larger NISSAN dealership. I like to extra services provided and the staff are polite and professional. I like being able to to see what I need done next. Dealership is very clean and provides the wait very well. More

He did a great job checking my car and explain it the stuff needed to replace thoroughly I would recommend Nissan Bates to everyone I know. stuff needed to replace thoroughly I would recommend Nissan Bates to everyone I know. More

Good job! I would recommend this service center, and I will return again for my vehicle service routine. I would recommend this service center, and I will return again for my vehicle service routine. More

The customer service and service department are great. I enjoyed the video of the service being performed on my vehicle. This new feature is really great. I have been a loyal customer to Bates Nissan fo I enjoyed the video of the service being performed on my vehicle. This new feature is really great. I have been a loyal customer to Bates Nissan for over 20 years. Thanks! More

I would recommend this service center, however, when I entered the building and observed several people on their phones with no greeting it was not a welcoming experience. Finally, Marshall, one of the em entered the building and observed several people on their phones with no greeting it was not a welcoming experience. Finally, Marshall, one of the employees asked if anyone assisted me after I observed three employees look at me without budging as if I were a piece of strange fruit. In my opinion, this was unprofessional and deters me from returning. More

Excellent Service, direct and updated on recommendations through completion. Marshall called and informed me when the vehicle would be ready through completion. Marshall called and informed me when the vehicle would be ready More

Bate’s Nissan always treats me like family and understands my needs when it comes to my vehicle, they have earned a loyal customer! understands my needs when it comes to my vehicle, they have earned a loyal customer! More

The people are always so sweet and have the best recommendations. Love Mr.Barbour super chill and down to earth recommendations. Love Mr.Barbour super chill and down to earth More