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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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December 15, 2022

Service department did a great job. Austen discussed with me options and recommendations, and I chose what to do. He kept me informed. Bates sent a video showing the inspection to my ph More

by dradams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
Dec 15, 2022 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

December 15, 2022

Very friendly, and they were quick! They gave me a projected time and met that expectation. More

by D.fana27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Dec 15, 2022 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 14, 2022

Bates Nissan always takes the best of care when we come in. They ensure we understand all that's going on with our vehicle. We appreciate the video showing details on the inspection of the vehicle. More

by sljp78@hotmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 14, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Dec 15, 2022 -

Bates Nissan responded

Hi Sljp78@hotmail.com, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2022

I brought my vehicle in for recall. I was greeted promptly by service personnel and introduced to my service writer, Mike. Mike told me what to expect and how long my service would take More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Dec 14, 2022 -

Bates Nissan responded

Buddy, Thank you for your very kind review. MIke and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Dec 15, 2022 -

Bates Nissan responded

Hi Buddy, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2022

Had my vehicle serviced this week at Bates. They provided me with quality and professional service. Been having all of my Nissans service here since 2003. More

by MARK.JOSEPH4510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Dec 14, 2022 -

Bates Nissan responded

Mark, Thank you for your business and this review. We're happy to hear Marshall and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 15, 2022 -

Bates Nissan responded

Hi Mark.joseph4510, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 08, 2022

Employees were helpful. Thank you for providing quality service in a timely manner. Good service! More

by lauriedanielvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Dec 09, 2022 -

Bates Nissan responded

Thank you, Laurie! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

December 07, 2022

They good did job , since they got a full crew back again , plus they alway give you a video to see what they inspect your vechile , More

by Phodacbietxl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Dec 07, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

December 06, 2022

The service at Nissan has always been goodby me. I have purchased two vehicles there and use their service department regularly. More

by GNHOLDSTOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Dec 07, 2022 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you being a loyal customer! Thank you for choosing Bates Nissan!

Dec 08, 2022 -

Bates Nissan responded

Hi Gnholdstock, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2022

Real good professional people that treat customers well and inform us when doing the work. More

by GARYPRESLEY503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Dec 05, 2022 -

Bates Nissan responded

Thank you, Gary, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Dec 06, 2022 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2022

Left my truck for service and received a video of the mechanic/tech explaining everything to me! Never seen that before in all the years I’ve owned vehicles!!! So cool. Staff, especially, Tyler in serv More

by TITAN TOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in Service Department
Dec 03, 2022 -

Bates Nissan responded

Titan Tough, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. We are happy to pass along your comments to the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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