Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews
Call Service Center (254) 699-7181

902 Reviews of Bates Nissan - Service Center

Sort by
October 04, 2022

Made appointment for oil change and inspection, after checking in and waiting almost an hour was told they overbooked and they haven’t started my car yet, sat there for a total of 3 hours, needless to sa More

by ygetmad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Oct 08, 2022 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

October 02, 2022

The service was great. There was no long wait time. Very professional. Job wall done. Thanks. More

by JLINDSEYTAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Oct 03, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 30, 2022

Kept calling to make appointment and when I did drop of took all day and they ddnt do anything More

by Bates Nissan customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The whole bates experience
Report | Print
Oct 06, 2022 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

September 30, 2022

Great service and friendly staff. also the shuttle service was great too, big plus. Thankyou so much More

by Deborahjoann2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 03, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2022

Was very helpful with good information about the service with the vidio about what they did I really enjoyed seeong it thanks More

by ronaldbox81
Customer Service
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Sep 29, 2022 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

September 28, 2022

This is only dealership that I know that saves money for customers. They do the job right the first time More

by PHILLIPODEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Sep 29, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Sep 29, 2022 -

PHILLIPODEH responded

Email: phillipodeh@netscape.net

September 28, 2022

I had an appointment yesterday and my truck was take great care of. In addition, I had some issues with a tire that was discovered and the service writer saw what the issue was and let me know immediate More

by pdsims101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Sep 29, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

September 27, 2022

Bates Nissan have always provided me with great service. Friendly staff and a very clean dealership. More

by CW.SENIOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Sep 28, 2022 -

Bates Nissan responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

September 26, 2022

I was able to get my vehicle on time in and out quick. Without any delayed More

by herycapidog
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Sep 26, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 23, 2022

everything was great, I can't complain about anything about the service. they were real professionals. More

by Joelrobinson4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Sep 25, 2022 -

Bates Nissan responded

Hi Joelrobinson4ever, thank you so much for your positive comments about Bates Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
29
30
31
...
91