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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews
Call Service Center (254) 699-7181

902 Reviews of Bates Nissan - Service Center

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November 19, 2021

Great customer service . The lady that answered the phone when I called to make my appointment was so helpful. More

by V.INGIRKIKLANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Report | Print
Nov 19, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 24, 2021 -

Bates Nissan responded

Hi V.ingirkiklang, we are very happy to have provided you with such a positive experience!

November 17, 2021

Poor selection of new vehicles, service prices where twice as high as I received at my Florida dealer. More

by Mjvan8158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Report | Print
Nov 17, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 16, 2021

They scheduled a time that worked for me and They gave me a fair price on the service. More

by rockingwranch
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Nov 16, 2021 -

Bates Nissan responded

Thank you for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

November 12, 2021

Very helpful service department. They took the time to explain my vehicle’s issues and the needed service. More

by JJWHITIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Nov 12, 2021 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

November 12, 2021

Better customer service. Need service workers just standing around instead of helping. Shouldn't have to remind them to set the reminder for next time. Just not the same! More

by BlkH77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't even remember
Report | Print
Nov 29, 2021 -

Bates Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 10, 2021

Tires were overinflated, again. This is my 5th service there, and two times now the tires were overinflated by at least 5 lbs. More

by phdeamicis54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Report | Print
Nov 10, 2021 -

Bates Nissan responded

Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly.

November 06, 2021

We enjoy Bates staff. They are polite, professional, and treat us like family. There are so many great people there. More

by SANDRAG42364
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady
Report | Print
Nov 06, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department, Sandra! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2021

The service center itself was very good it is the service repair I don’t understand. More

by EGILBER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Nov 05, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

November 05, 2021

Got me in and out quickly. Kept me informed. Didn't try to upsell me useless service. More

by rockingwranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Report | Print
Nov 05, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

November 04, 2021

Went in for oil change and tire rotation .was checked in within 10 min and out in1 an1/2 hours. More

by WILLIAMVICKWJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Nov 04, 2021 -

Bates Nissan responded

We appreciate you taking the time to leave us a five-star review. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan; we look forward to having you as one of our valued customers for many more years to come!

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