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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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May 18, 2021

The dealership was great I just moved to the area from Dallas and I had to find a new service center. I found Bates and the have been absolutely great the friendliness, knowledge of the team members and w More

by Jimmydeary711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Tyler Linderman, Nicolas Young
May 18, 2021 -

Bates Nissan responded

It's great to hear that you've had such a positive experience with our service department. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

May 19, 2021 -

Jimmydeary711 responded

Thanks, I hope we will have a long and prosperous relationship. Don't forget when I"m in the market for a new vehicle.

May 14, 2021

Mike in service department was very friendly did a wonderful job to make sure i knew what was going on with my car explained everything to me. A very special man to the company will continue to deal w More

by Tgooden52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
May 15, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our service team, and we look forward to working with you again.

May 13, 2021

I have been using Bates Nissan for 15 years now, along with Mike Rask as my service manger for all of my Nissan vehicle. The service has always been very pleasant and professional. More

by PHILLIP.COE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
May 13, 2021 -

Bates Nissan responded

Thank you so much for this wonderful feedback for Mike and our team. We truly appreciate your loyal business and look forward to serving you again soon!

May 13, 2021

Outstanding support!!! Nate was very knowledgeable and professional and was able to identify and resolve my vehicles issue. The team at Bates is definitely a 5 star! More

by Gprad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
May 13, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad Nate and the team were able to help, and we hope to see you again!

May 13, 2021

Charged me for parts and service I didn't need. Quoted a total price then when I inquired for more details about why I'm being sold a battery for $330 when the current battery is only a year old, has better More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rask
May 30, 2021 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

May 07, 2021

Best team every. Tyler is the service department helped me with so much and was patient. Got me new tire and advice on the best cost effective way to keep my car running good. More

by DIJAH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
May 08, 2021 -

Bates Nissan responded

Thank you for this wonderful feedback for Tyler and the team! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

May 06, 2021

Yes I was a walk in for a state in spec toon and the staff got it taken care of in less than a hour thanks a lot Nissan for putting the customer ahead More

by DVITALK439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
May 06, 2021 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 05, 2021

Excellent service and showed us how the previous nissan dealership was putting in the wrong oil for our sentra and told us that we should contact the nissan dealership in Georgia that was doing the oil cha More

by dalton.simpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady
May 06, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 03, 2021

I was greeted with friendly people and received excellent service on my rogue. It was easy to make an appointment online and only took them about an hour to call me back to tell me my car was finished. More

by gdsgrl1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Jesse Pady
May 03, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2021

I always receive first class service from Bates Nissan. I appreciate their customer service and timely delivery of services. Nate was great and I look forward to having him as my service advisor. More

by ELEACH78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
May 03, 2021 -

Bates Nissan responded

Thank you! Nate and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

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