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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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April 07, 2021

In and out for a quick oil change. Very standard. Always treated well any time I’m in Bates Nissan. 10/10 would always recommend. More

by Chris.Coukoulis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Apr 08, 2021 -

Bates Nissan responded

Thank you for your business and this review, Chris. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 07, 2021

I had an appointment for an oil service and it took over an hour. I was missing 2 valve stem covers and all four tires were over inflated by as much as 5 psi. More

by buker2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Apr 07, 2021 -

Bates Nissan responded

Thank you for your feedback for our service department! We will share your comments with them, and please don't hesitate to let us know if you have any questions or concerns that you'd like to discuss with us. We're always happy to help!

April 06, 2021

Charged for a job they didn’t do and overall wasted my time and wouldn’t get back to me on the same day twice More

by L.EASTMANBLUE
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Jun 20, 2021 -

Bates Nissan responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (254) 213-5896. We look forward to hearing from you.

April 06, 2021

Bates Nissan has a very fine service dept. When I drive up, someone is always right there, ready to get my keys and get started with my service requirements. I highly recommend Bates Nissan for your vehic More

by Buddy
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady
Apr 06, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

April 06, 2021

Service was excellent, everyone was very professional and patient with our questions. I was kept well informed of the service being provided and was notified the moment the car was done. More

by Travis.w.brownn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Nathaniel "Nate" Murphree, Clay O'Dell
Apr 06, 2021 -

Bates Nissan responded

Travis, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

April 05, 2021

Mike Rask was very professional and helpful. The overall experience was great. The Bates Nissan's Service Department receives an A+. Thank you Mike, he is the best. More

by asantana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Apr 05, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike has met your expectations. Thank you again for choosing Bates Nissan; we look forward to having you as one of our valued customers for many more years to come!

April 02, 2021

The only problem was that I needed a battery and they didn't have one. Told they it was on back order. Call when in More

by p1956c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jul 07, 2021 -

Bates Nissan responded

Hello P1956c, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2021

Bates Nissan has a definite asset in having Mike Rask on their service department staff. He is very pleasant and respectful. He is well informed about Nissan products, service and the needs of his customers More

by MAT777SKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Apr 01, 2021 -

Bates Nissan responded

We appreciate you taking the time to leave us a five-star review, Mat! Thank you for the kind words for Mike here at our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. Thanks again for choosing Bates Nissan!

April 01, 2021

I already wrote a review. With Bate Nissan since 2009 and have bought three new cars from this dealership. they are dependable, professional and very customer oriented More

by JPerkins45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Courier Driver also great, Jesse Pady
Apr 02, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 29, 2021

Did a good job. Was finished in the amount of time I was told it would take. Service Advisor was courteous and was a pleasure to work with. Thanks More

by eads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Mar 30, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

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