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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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March 26, 2021

The wonderful gentleman named Nate was so polite and kept me informed on the progress of my car issues. We have been with Bates for decades and will continue many more. Having Courtney call and follow up to More

by SANDRAG42364
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Wrennall, Nathaniel "Nate" Murphree
Mar 27, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Nate and our team. We appreciate your loyalty to us over the last few decades. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

March 26, 2021

I'm enjoying my used 2016 fiat.It may be used but it feels like new to me. This is the most reliable car I have ever had. Thanks Bates More

by osmosiscortez7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Joshua "Josh" Snyder, Robin O'Dell, Clay O'Dell
Mar 26, 2021 -

Bates Nissan responded

Thank you for your business and this awesome review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We hope you continue to enjoy your Fiat. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

March 25, 2021

They are always pleasant and heipful. The waiting area is clean and set up for social distancing. They keep my car in good shape for me More

by PIZZA.QUEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Nathaniel "Nate" Murphree
Mar 25, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 25, 2021

The staff were very helpful and informative of everything. It was fast and convenient, very detailed and the workers take pride in their job. wonderful service. More

by florezjeffrey21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Mar 25, 2021 -

Bates Nissan responded

Thank you, Jeffrey! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

March 25, 2021

Service Dept is very professional and courteous. They explained everything in detail what service they provided. They also included the recall service while the appointment was for my 10,000 mile check More

by Ortiz5456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Odell is always professional, friendly and cares about his customers, Nathaniel "Nate" Murphree
Mar 25, 2021 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 25, 2021

Super nice and professional, kept me informed on the progress of repairs. Very upfront about cost and poss repairs. I have been to this dealership several times and no problem yet. A++++ More

by GRIFFINJACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Mar 25, 2021 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 25, 2021

Great a customer service and professional environment. The service that was conducted quick and painless from the time I pulled up until the time of completion. More

by ROBERTLEE_ORALIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Clay O'Dell
Mar 26, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 25, 2021

Overall good customer service. The technician must be thorough when inputting data into the systems for accuracy. Very pleasant and inviting atmosphere. Will return again for service. More

by TSTEPP28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Mar 25, 2021 -

Bates Nissan responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else!

March 24, 2021

I have been coming to this dealership since I brought the car. They have taken good care of me, and taken care of any concerns I may have More

by Janet57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Mar 25, 2021 -

Bates Nissan responded

Janet, i's great to hear that we have taken good care of you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

March 24, 2021

Service went promptly. Every thing was explained what was being done and about long it was going to take. I will definitely go back for service. More

by Msam512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Kevin Adams, Nathaniel "Nate" Murphree
Mar 25, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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