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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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October 14, 2020

Very friendly staff! First time customer I dropped in without an appointment and they got me in for an oil change and a tire rotation within an hour! I’m new to the area and will definitely make them my More

by lorifarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier was very friendly although I didn’t catch her name! , Charles Price
Oct 14, 2020 -

Bates Nissan responded

Lori, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 14, 2020

Fixed the issue I was having with my Titan XD and ensured it was properly repaired in a timely manner. More than pleased with the results of what was done. More

by TERRICOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Oct 14, 2020 -

Bates Nissan responded

Terri, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

October 11, 2020

Good service overall. I just had one issue. They didn't reset one of the warning lights. I dont even know what it's for. I dont remember the name of the person who helped me. More

by gcole5.cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Oct 11, 2020 -

Bates Nissan responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 10, 2020

Thing I find the future.....😁I love workin at Bates Thing I find the future.....😁 I love workin at Bates Nissan I learn alot workin at Bates Nissan everyday I learn something workin there . I experie More

by CHRISBARBOUR3
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Kandace Morgan, Cortney Wrennall, Kevin Adams, Tyler Linderman, Nathaniel "Nate" Murphree, Clay O'Dell, Kevin Perez, Jesse Pady
Oct 11, 2020 -

Bates Nissan responded

Chris, Thank you for taking the time to share your thoughts on working with our whole team. We're glad to hear we delivered such a great service experience!

October 10, 2020

Awesome service everytime. Friendly and professional crew. There was no long wait for an appointment. Was seen, and taken care of as soon as I arrived. Always had a great experience! More

by DIVINEESSENCE67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Oct 11, 2020 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 09, 2020

I have gotten 98% of my car work done here. I can call if I have a problem and take it in the next day to get fixed. This last time they had to order the part but when it came my car was fixed within a coupl More

by JAFLORA03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Oct 09, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

October 09, 2020

I am totally sold on going to Bates Nissan. In 10 years, I have gotten 5 or 6 cars, and even my kids have gotten there last 2 or 3 from Bates More

by PEGGYJ06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Oct 09, 2020 -

Bates Nissan responded

Thank you, we truly appreciate your feedback and your loyal patronage! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan, we look forward to serving you again in the future!

October 07, 2020

I had an appointment scheduled well in advance, but when I showed up on time I was treated as an inconvenience. The service staff was rude and didn’t seem to care about the customers. I am disappointed with More

by ACHRISMER26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Charles Price, Jesse Pady
Oct 24, 2020 -

Bates Nissan responded

Hello, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this.

October 05, 2020

At my last service appointment waited over an hour and 30 minutes. for an oil change. My $265 premium leather console was changed as well. Dirty and underhanded. Stealing parts off customers cars. First time More

by taedwards1002
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Oct 22, 2020 -

Bates Nissan responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly.

October 04, 2020

Excellent customer service and friendly work was done professional and fast 2.Thank you and i will have all my car service done there at bate nissan for sure More

by Mickey.davis56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Charles Price, Jesse Pady
Oct 04, 2020 -

Bates Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

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