Bates Nissan - Service Center

I was promised my vehicle by noon, and it was ready by 11 a.m. Mr. Veal exceeded my expectations. Great work. Keep up the good work. a.m. Mr. Veal exceeded my expectations. Great work. Keep up the good work. More

Mike Veal cares about his customers. I had a situation that needed care and he fixed me in between appointments. Thanks Mike for caring. Got me back on the road in a few hours that needed care and he fixed me in between appointments. Thanks Mike for caring. Got me back on the road in a few hours More

Excellent Experience I received excellent customer service from Michael Veal. I went into Bates Nissan to have my back brakes done. Mr. Veal kept me informed with frequent I received excellent customer service from Michael Veal. I went into Bates Nissan to have my back brakes done. Mr. Veal kept me informed with frequent updates on my truck. Everything was done as promised even the amount of time the repairs would take to be done. Mr. Veal has a wonderful personality and is able to put the customer at ease concerning their repairs. Michael Veal is a great asset to Bates Nissan. More

Michael Veal provided awesome customer service. He went above and beyond my expectations for for service. Michael got my car squared away for me. I will definitely recommend Nissan to everyone. I always ha above and beyond my expectations for for service. Michael got my car squared away for me. I will definitely recommend Nissan to everyone. I always have excellent customer service whenever I walk in the door. More

Poor customer service. I had an appointment at 730 am. Told it would be done by 1030 am. Called at 1230 told technician still working on vehicle from the previous day. Why make appointments when your vehi Told it would be done by 1030 am. Called at 1230 told technician still working on vehicle from the previous day. Why make appointments when your vehicle doesn't get serviced in a More

Service Department Took in for insurance claim on electric wiring (non-accident). Was not contacted for several days after vehicle work was finished. Paid extra 2 days Took in for insurance claim on electric wiring (non-accident). Was not contacted for several days after vehicle work was finished. Paid extra 2 days for rental car out of pocket. When asked about this, changed story and said just finished afternoon prior. Had them review my call history and redial number...went right through. Two fibs before paying. Went to pay my portion, and was told to pay entire amount out of pocket. Informed them that insurance company sent them a check. They said insurance companies don't do that. I paid full amount. Next day, got a call to come pickup a check made out to them from my insurance company. Another trip. When auto picked up, had electronic issue in car. Called and was told the wiring and electrical repair had nothing to do with electrical componet malfunction on pickup. Went to have oil change done afterward, and majority of body clips under front fairing and passenger side wheel well we're missing. Had to replace out of pocket. One matching valve stem cover missing as well. When we replaced fairing clips, told a recall had also been performed and that was related to missing items most likely. Anyway, this was first and final visit to this certified dealership. I didn't mention the mess left under the hood, but that only cost us some time. Respectfully, One Time Customer. More