Battison Honda

Excellent! My wife and I were looking for a specific new Honda Civic and had stopped at a couple of other dealers before we went to Battison. Linda, our sales l My wife and I were looking for a specific new Honda Civic and had stopped at a couple of other dealers before we went to Battison. Linda, our sales lady, was excellent! There were no high pressure sales, no "on sale now", no "you better buy now someone else want this car" nothing but a friendly smile and attitude. They did not have the specific car we wanted but it was located in Texas at a dealership. Battison went to Texas, obtained the vehicle, brought it back, and prepped it at no charge. We had been pre-approved by our CU but Battison Finance reviewed several other offers making sure we had the best financing available. The car, Civic EX-T with Honda Sense (I highly recommend you spend the little extra for this safety feature) has been excellent. It has been back for its first service and the service department was great, even washed the car after service. I really enjoyed (and that is rare for me) all the people at Battison. Again Linda, our sales rep, was great and remembers us when we return. Highly recommended! More

Best customer care anywhere Went with my husband so he could possibly purchase a new/better car. (He so deserves it) our credit is not the best so we were hopeful. Johnny Masetk Went with my husband so he could possibly purchase a new/better car. (He so deserves it) our credit is not the best so we were hopeful. Johnny Masetky and the Battison crew worked it out for us and now my husband is riding in style. Customer service was amazing. Would definitely recommend buying from Johnny. Thanks guys!!! More

Great customer service Thanks to Lucas and his managers for not playing a bunch of games and didn't waste my time. Great kid. Great dealership. Think I made the right choice Thanks to Lucas and his managers for not playing a bunch of games and didn't waste my time. Great kid. Great dealership. Think I made the right choice! More

Freindly sales rep I went to Battison Honda after looking at their website to find out more about the cars that I had seen online. Paul Meyers, the sales rep, helped me I went to Battison Honda after looking at their website to find out more about the cars that I had seen online. Paul Meyers, the sales rep, helped me out and showed me the car that would fit my budget and had all the things I wanted. He let me test drive it and also pointed out all of the extra amennities. I didn't buy a car that day, so Paul stayed in contact with me through email and phone, he was not pushy and did not send endless emails even if I didn't respond that day. I realized later that week that I needed to change how much I was spending, so I told Paul that I needed to spend less than I had previously said, so Paul gave me more info on cars that would fit my new budget. I did not end up buying a car from there, my aunt's neighbor was selling his extra car that he didn't need anymore and gave me a good deal. Paul was very friendly and thorough. I would have bought a car from him. More

Used car manager Was at Battison Honda today to finalize a deal we started friday. Worked with Paul Means in sales who was very helpful. We worked out a deal that was Was at Battison Honda today to finalize a deal we started friday. Worked with Paul Means in sales who was very helpful. We worked out a deal that was agreeable to me and approved by the used car manager Jim. Paul took me to the manager Jim to sign the papers. The car I was looking at and agreed on had a bad seal on the trunk that needed replaced because it was ripped. When I mentioned needing to replace the seal to Jim he came unglued and told me I had agreed on the deal and the seal had not been mentioned ( I told Paul) and basically said I was being dishonest and he was a man of his word and would not replace the $50 dollar or so seal. You would think that a bad seal is something the dealer would have caught and been happy to replace. If he was a man of his word he would not have told me saturday that $18,000 was as low as he could possibly go then today agree to $17,500. I have never been insulted by a dealer in all the cars I have bought. I have walked away from deals before but never with bad feelings. I was trying to get the price that I felt would work for me which is part of the game. Jim was very unprofessional and rude. I would not try to work with this person. Paul was very helpful and I would deal with him again. I suggested he work somewhere else. More

2016 HONDA CIVIC PURCHASE My fiancee and I brought a 2016 Honda Civic last month and the sales experience was great. Paul Means "The Payment King" was awesome. The finance depa My fiancee and I brought a 2016 Honda Civic last month and the sales experience was great. Paul Means "The Payment King" was awesome. The finance department was a terrible experience. My fiancee and I had a pre-approval through Tinker Federal Credit Union at 2.99 which means we have decent credit. We could not come to an agreement on amount financed to fit TFCU's guidelines so we allowed them to try and secure our financing. They pull our credit and shotgunned our credit to numerous of banks and credit unions. They even sent our information over to TFCU (even with our pre-approval) knowing they wouldn't accept the structure based upon TFCU's guidelines. We tried to leave and let them call us when they had an approval but instead they lied to us and told us they had an approval and had us sign a contract that was not approved by any lenders. A couple of days later we were still receiving notifications via email that Battison was still sending our credit information over to banks trying to get an approval. Finally I went back in to speak to the finance director about unraveling the car deal and getting my trade in back instead of backing out of the car deal they decided to cut back the amount financed to fit the guidelines of True Sky Credit Union (which they could have done the first time). I was then told that I could not purchase gap insurance due to the LTV (loan to value), which was extremely odd because I called True Sky Credit Union that same day and they added gap insurance to my loan internally on their side. That just shows the lack of effort by the finance department to help us protect our new investment. Also our title was mailed to the wrong address and we had to pick up certified copies of our title to get our TTL. To this day we still do not have our title and no one knows where it is at. In all honesty I felt that we were treated unfairly because we were educated buyers and minorities. DeMarco Guillory More

Very friendly service! I didn't actually end up purchasing my car here, but I almost did (I just ended up finding more what I was looking for elsewhere at the last minute), I didn't actually end up purchasing my car here, but I almost did (I just ended up finding more what I was looking for elsewhere at the last minute), but I want to praise the sales lady, My My Tu, for being so friendly and helpful the whole time! She really went above and beyond from beginning to end and never made me feel pressured or uncomfortable like a lot of sales people tend to do. She was even understanding and still very friendly after I informed her at the very last minute that I would not be purchasing the vehicle I planned on purchasing after all (I felt so bad!)! That is EXCELLENT service in my book; she is a keeper! More

Denial of Defective parts. Slow respond Purchased a 2016 Honda accord at Battison Honda. On Sunday 6/12/2016 the windshield just crack by itself. Took to dealer , with 3 guys come out to lo Purchased a 2016 Honda accord at Battison Honda. On Sunday 6/12/2016 the windshield just crack by itself. Took to dealer , with 3 guys come out to look and can't really tell on whether it's cover by defective or not. I was asked to wait til they contact Honda. The more i wait, the longer that crack getting. So frustrating trusting on Honda Products. Bought 6 Honda cars at this location and recommend more people than my family combine to this location for their new cars but being treated like nobody. I'm not going back to this again and won't recommend anybody risk their time and money on it. So pissed off More

Poorly Managed and Terrible Service This was the absolute worst experience I have ever had looking for a vehicle. I found a Honda Pilot on truecar.com that I thought would fit for my fam This was the absolute worst experience I have ever had looking for a vehicle. I found a Honda Pilot on truecar.com that I thought would fit for my family. I live 2 hours away so I called to get some more information about it and I scheduled an appointment to come see it. When I got there, they couldn't find the keys. It also has not been through the service department yet and was not in good condition and definitely not able to be sold. They failed to mention this over the phone before I wasted a 4 hour round trip. I was trying to trade in my RAV4 for about $7000 and put in about $3000-$8000 additional for a larger car with less than 100,000 miles. They proceeded to show me cars that were in terrible condition that had not been serviced with 150,000+ miles that they probably bought for $2,000 or less. It was a nightmare. One of the cars smelled like something died, had trash, half eaten food and grime all over with a missing seat. When I told them that they would need to put it through service and find a replacement seat for me to consider it, I was rudely told "well you just need to find more money". I was shocked. After that, they tried to keep me there for an additional hour while they appraised my car. They refused to tell me what they would give me got it so I left and went to another dealership. They called me back 20 minutes later with info about another 150k+ mileage car trying to lure me back and they still refused to tell me what they would give me for the RAV4 trade. I will NEVER go here again and NEVER recommend it to anyone. More