Battison Honda

We were met at the front of the dealership by a smiling faced man named John. He had the car, that we had spoke of ,ready for us at the front. We jumped in for a test drive and put the top down to enjoy th faced man named John. He had the car, that we had spoke of ,ready for us at the front. We jumped in for a test drive and put the top down to enjoy the ride. John pointed out the cars features that made the car impressive, he was very knowledgeable and friendly. My wife and I discussed the car while John stood by and we decided to make an offer to John. He proceeded to his Manager and they both came back to us to accept our offer. We filled out a few pieces of paperwork and then waited a couple of minutes to speak to Tracy Trice in finance. We had our preapproval from FAA credit Union ,so Tracy started the paper work.Tracy made us aware of several options in warrenties and we choose the two plans that insured my wife's safety, while she is on the road. After a few minutes ,Tracy brought in his Director, Eric Poston. Eric was a very friendly man with agreat sense of humor. Our experience at Battison Honda was as good as car buying gets. I've always thought that car buying was as bad as a visit to the Dentist. John,Tracy and Eric are the reason that I will speak highly of this Dealership. Customer Service is a lost art at most Dealerships, but not at Battison. Thanks so much. Curtis and Cheri Thiry More

The best car buying experience i have ever had!! Eric, Roger, and Brian were so helpful and helped get me the car i wanted! They were friendly, informative, and treated us very well. They made sure i unde Roger, and Brian were so helpful and helped get me the car i wanted! They were friendly, informative, and treated us very well. They made sure i understood everything and their number one concern was our happiness! More

My wife and I are Honda Fanatics. We were trading in a 2012 Honda Ridgeline RTL for a smaller, more family oriented vehicle to accommodate our first newborn. We found and purchased a 2010 CRV EX-L from B 2012 Honda Ridgeline RTL for a smaller, more family oriented vehicle to accommodate our first newborn. We found and purchased a 2010 CRV EX-L from Battison Honda along with the HondaCare Extended Warranty (a must in my family for the ease of mind). Visiting Battison was a total relief from the normal car buying experience. There was not any time throughout the day that I was upset, aggravated, or angry. Chris was an amazing salesman. We test drove a few cars and finally found the one we wanted. After out test drive, my wife even took the car for an additional solo test drive to the parking lot of the business next door (We thought she maybe left to go shopping or something, lol). After the test drive comes the dreaded negotiation. However, Chris made it extremely simple. I told him what I wanted for my trade and the price point I thought was a fair market value for the new vehicle. After 2 trips to his managers office we made the deal. They were a little busy, so we watched some youtube videos about test drives while we waited. I was already pre-approved for a loan through Tinker, however the finance department took the time to find me a lower interest rate. Tracy took us into his office for a while and we talked about finance, family, jobs, and even had some jokes in there. Tracy gave an extremely informative review of the Millennium add-on options. However, being a Honda fanatic, my wife and I simply needed the Honda Care. Tracy and I agreed on an extremely fair value for the Honda Care and he showed very detailed graphics on how our payments would work. Eric dropped in and it was great to meet him. Just from the few minutes of meeting him, I knew he was a driven individual who meets his goals. He shook our hands and talked a bit with my wife and I. I've never had such an easy car buying experience in my life. I normally purchase a new car every 2 - 3 years. Going forward, I know that my car buying future will be easy as long as I'm living in Oklahoma City. Battison is a bit out of the way from where my family lives, but I'll be taking this new CRV for the standard maintenance to their shop. Hopefully their Car Service Department is as friendly and nice as the buying side of the house. The only negative on the day was that the lower interest rate on my car loan was through the horrible folks at Bank of America (that's a whole nother story though). More

Excellent customer service, above and beyound, took personal interest in auto selection, safety concerns and pricing. After purchase, staff worked with me on every detail to ensure complete satisfacti personal interest in auto selection, safety concerns and pricing. After purchase, staff worked with me on every detail to ensure complete satisfaction. More

We just purchased a new 2011 Honda Accord V6 coupe from Steve Bailey (soon to be Momentum) Honda. I must say that this was the most enjoyable car buying experience that I have ever had. Their "Upfront Pric Steve Bailey (soon to be Momentum) Honda. I must say that this was the most enjoyable car buying experience that I have ever had. Their "Upfront Pricing" concept eliminated all the haggling and hassle and made for a truly great car buying experience. Using this pricing concept, they provide you with the price of the vehicle and associated fees upfront so you know exactly what your final out the door price is going to be before you commit to buying the vehicle. I consider myself a fairly shrewd negotiator, but I seriously doubt that I or anyone else could have negotiated a better price at one the "hassle and haggle" dealers. Our sales associate, Brian was most helpful and made sure that all of our questions were answered. James, the finance person was equally as helpful and made that experience very enjoyable also. At the end the sales manager came out to make sure that we were well taken care of and let us know that he was available anytime should we need any further assistance. At no time were we pressured to buy the car or other things such as extended warranties, finish treatments, etc., etc. They just let us know that these other things were available should we want any of them. This is the way the car buying experience truly should be and the other Oklahoma City area Honda dealers need to take note. Otherwise these guys are going to take away a lot of their business. More

We purchased a used 2009 Rav4 from Steve Bailey Honda on April 23, 2010. At that time we also purchased an EasyCare service contract for $2350 and Gap coverage for $700. We later canceled both contracts April 23, 2010. At that time we also purchased an EasyCare service contract for $2350 and Gap coverage for $700. We later canceled both contracts on July 3, 2010 (71 days after purchase). The Gap coverage refund was finally processed by our auto loan company on August 24, 2010, almost 2 months after we canceled; much too long in my opinion. I waited patiently for the service contract refund to show on our loan history with our lender, but it never did get processed. I contacted Steve Bailey Honda in late September 2010 to find out why. They said it somehow "didn't get processed". How convenient (for them). It has now (as of Dec. 5, 2010) been more than 2 months since this last paperwork event and still no refund is showing on our loan history. I called the dealership again on the morning of December 2, 2010 and had not received a call back. I filed a BBB complaint at that time. I think this might have gotten some attention. After calling and filing the BBB complaint, I did receive a call back (a few days later). Again we went over the details of the cancellation and I was told it will be handled. Today (Dec. 9) I received a message from them that it will be processed and a check will be sent to our lender. APCO, the warranty provider, confirmed that it was canceled (after *I* had to send them information about the cancellation). They tell me it was canceled at 91% minus a $25 cancel fee or $2,113.50 refund due to me. It should be over, but no . . . Now for the next episode - AGAIN, Steve Bailey is dealing poorly with their customer: Regarding cancellation, the warranty contract says: "After 30 days (after purchase), you will receive a pro rata refund based on the greater of days in force or the miles driven related to the term of the contract, minus $25 cancel fee." The term of the contract is 5 years (1825 days) or 100,000 miles. So, I bought on April 23, canceled on July 3: a total of 71 days in force or 3.89% of 1825. The odometer at purchase was 28,473 and on July 3 it was 29,075 or 602 miles or .602% of the contract limit of 100,000 miles. The greater of these is days in force, so I used up 3.89% of the contract between purchase and cancellation. By the terms of the contract, the refund equals ($2350 x 3.89%) $91.42. Minus the $25 cancel fee and my refund should be $2,235.58. APCO says I will be receiving 91% - $25 or $2,113.50, this is $122 less than I should be receiving! So, not only has Steve Bailey made me wait more than 5 months for my refund, they have cost me an additional $50 in finance charges (since the refund would reduce my loan balance), and they are taking an additional $122.08 more than allowed by the contract. Clearly, this seems to me to be terrible corporate behavior, bordering on misrepresentation, and cynical calculation of how little real customer service to provide while ensuring their position to take as much money to their balance sheet as possible judging the risk of such taking against the victim's desire or ability to pursue alternative means to get the correct contractual calculation. Would anyone go to court to recover $122 or even the $172 taken or cost in extra finance charge? Certainly that seems to be part of their method here. I will say the sales process was fairly comfortable. No real high pressure, so I give credit where it is due - the salesman was nice and accomodating. But once the documents get signed, Steve Bailey turns into a monster of bad customer service. I tend to be a very loyal customer but I will never recommend Steve Bailey to anyone and will be more than happy to recount this sad story to anyone who will listen. Any company that victimizes its own customers must be called out on that and the details of their shady dealings and the taking of proper refund dollars needs to see the light of day. I should not have to wait for 5 months to receive what is rightfully my money. Steve Bailey Honda has been in sole possession of the power and authority to make this refund happen and continually, in spite of my repeated attempts to get closure, they have refused to honor their sales and refund policies. by the way, to any readers, understand the process as APCO has described it to me: In canceling, APCO is merely informed of the cancellation - THE DEALER handles all financial issues, including cutting the check to the buyer or the buyer's lender - SO in fact, Steve Bailey should have cut me a check on July 3 since they knew at that time all the information needed to close the transaction. It was fully their responsibility and it could have been done. This is starting to boil my blood, the more I get raked over the coals . . . :-( More

1. sales manager renigged on a price commitment he made 1. sales manager renigged on a price commitment he made 2. Required me to come back with my husband to fill out paper work. When I returned with m 1. sales manager renigged on a price commitment he made 2. Required me to come back with my husband to fill out paper work. When I returned with my husband, I wasn't needed because I had already filled out all of my part of the paperwork. 3. check for tag, title, and tax that was included in financing was not mailed until I called the dealer. 4. Their computer system was "down" so a check for the tag, title and tax could not be issued when I called and they couldn't tell me when they would be able to issue it. While Shelly the clerk and Mike G. the salesman were friendly enough, they apparently are not trained well. The sales manager was disrespectful when he came into the office to tell me he would not honor the price he had agreed to. He tried to make it seem like my fault. I didn't ask for the price...the salesman offered it to me! The sales manager was very condescending to me. They did not have my first choice of car in stock and were trying to sell me something above what I wanted. When I told them I would not pay more for something I didn't need, they kept trying to sell me on what was in stock instead of offering to get what I really wanted. While I like the car, it doesn't get as good of mpg as the one I was shopping for. Nor is it as economical as the salesman said he thought it would be. He told me what he thought I wanted to hear so he could sell a model they were overstocked on. More