Battison Honda

The worst experience of service Honda.I have HONDA CIVIC The worst experience of service Honda. I have HONDA CIVIC still under warranty and was coming noise from the front i believe wheel barring. I talke The worst experience of service Honda. I have HONDA CIVIC still under warranty and was coming noise from the front i believe wheel barring. I talked to adviser which she don’t work for the company anymore Courtney and explain my situation with my vehicle. So the gave a loaner car after I had to drop my vehicle for diagnosing . With pandemic car it should been cleaned and at least in good condition, the car she gave me it was stinking from dogs being in there and hair all over the car inside. After they called me couple hours later she said they did not found anything wrong with my cat and keep insisting that should look more to it and find the problem. Later that day almost 4 PM after second call I went and pick my vehicle and talked to advisor about the problem and she said that did not find anything wrong with vehicle beside maybe the tire noise. I was mad because eather did not check the vehicle or refused to fix it, or very poor of knowledge of technician . So I made another service appointment with different dealership I am not going to say which one because I am not writing this review about good dealership but about this poor service dealer knowledge and unprofessional service people and especially service manager Mike. So other dealer asked about the issue, I told them the problem they checked the car the found the problem and called me later they said they need to keep the car for a day at least because they don’t have the parts in stock. Long story short I got the car and the problem it was fixed. So I live 2 hours awsy from OKC and while I was driving back home as soon as I picked up my vehicle I called BATTISON HONDA to complain and asked for SERVICE MANAGER. So I told him my whole story about 10 min on the phone. 5 min later he called and told me that he was logged in to the system and I never took the car to other dealer to get it fixed. I got really mad because that statement makes me a liar he did not called me a liar but in the same way he said my car last time it was at that dealer when I bought it in 2017. I have on my hand both paperwork from both dealers with dates and history worked on it. So instead apologizing to me or offer anything to gain a customer back and get better to the problem he did not believe to my statement. But I will prove you wrong Mike if you like to see those documents. More

Probably should have looked at these reviews before I got a car there... The salesman I dealt with was very friendly and I have absolutely no problem with him. The problems happened with the higher up employ a car there... The salesman I dealt with was very friendly and I have absolutely no problem with him. The problems happened with the higher up employees. The sales manager agreed on a deal and then backed out and then told me he would make the deal but when I came back he asked for more money. When I got back to the financial department the man that I dealt with added on several items without telling me. I didn’t even realize they had been added on until I looked at the paperwork later. They charged me 500 for fabric protector spray and added a warranty without even telling me there were different options. And he added it without telling me but I caught that one before it made it through. I still paid for the warranty it was just the way they went about everything there. He took advantage of me because I was a first time car buyer and he knew he could. (I’m also a woman) My family and I will not be buying any future cars from Battison Honda. Also, rating the people with 5 stars because they aren’t the people I worked with and I don’t want to jeopardize anyone’s job that I didn’t work with. More

Seeing the commercials with thatgoofy, greasy,60's Seeing the commercials with that goofy, greasy,60's reject the COMPLETE stereotype of the kind of guy you DON'T want to do ANY type of business wi Seeing the commercials with that goofy, greasy,60's reject the COMPLETE stereotype of the kind of guy you DON'T want to do ANY type of business with. I, and MANY wonder how the heck they stay in business. Maybe he has never took the time to LOOK at himself and ask if HE would trust himself in ANY type of monetary contract. I just purchased a new 2020 Jeep. I was not sure about where to buy from....... ALL I DID KNOW WAS NOT TO GO TO BATTISON. ( imagine this will be deleted... places like Battison ..... NEVER HAVE BAD REVIEWS ) More

I am GRACIOUSLY giving this dealership a 1 star rating. I am out of state buying a car. I was told that the car was in impeccable condition by 3 different people... Joseph, Marcus and Thai. All 3 of these me am out of state buying a car. I was told that the car was in impeccable condition by 3 different people... Joseph, Marcus and Thai. All 3 of these men LIED to me to make a sale knowing I was buying the car sight unseen!!!! They even lied on the bill of lading which also read that there were ZERO imperfections on the car! When the car was delivered there were around 15 LARGE spots the size of the palm of my hand where the paint had oxidized and was totally peeled off!!! There were dings on the trunk, the brakes need changed immediately, the gas was on empty. After 6 hours of BEGGING someone to help with this situation, I've only been totally ignored. I've reached out to sales manager MO several times only to have him dodge my calls. Save your money.... buy from a dealer that has integrity because this one doesnt!!! I cant even get a phone call back! The most helpful person in this entire situation was the receptionist who answered the phones! THIS HAS BEEN THE MOST HORRIFIC CAR BUYING EXPERIENCE OF MY LIFE!!! More

If I could rate them 0 stars I would. Please do not ever use this dealership especially if you are a women!! They are a joke! Went in for a simple oil change and tire rotation, they charged me twice for a t use this dealership especially if you are a women!! They are a joke! Went in for a simple oil change and tire rotation, they charged me twice for a tire rotation but were “nice enough to take one charge off” they changed my break fluid and didn’t tighten it so they let me drive home in my odyssey with a 4 month old baby with no break fluid. They came and picked my car up and left me a 2 door loaner car (family of 6, seriously?) they broke a light on my car, after claiming it wasn’t there fault. Refused to refund me after the JOKE of a mechanic xxxxed up. Kept my car over night with no communication whatsoever. Kevin Johnson the “sales manager” is a RUDE xxxxx covering for his sexist salesmen! I will never ever ever ever ever use this place! They refused a refund even after HIS MECHANIC xxxxED UP!!!!!!!! But boy did they suck up trying to clean my car but I just had it detailed. Kevin told my husband I dealt with a women in which he lied, I was helped my a man who couldn’t even put his phone down to help me. That man needs to be FIRED!!!! More

Horrible experience for this 1st time buyer **PLEASE BELIEVE THE REVIEWS!** I did not. I also waited to write a review because the most recent manager I dealt with already showed disdain for me **PLEASE BELIEVE THE REVIEWS!** I did not. I also waited to write a review because the most recent manager I dealt with already showed disdain for me and my situation and I feared retaliation while my vehicle was in their care. That is how crazy this was. I purchased a used vehicle from the dealership and signed paperwork for scratches and dents they were going to fix. So the the 1st time I go and drop it off and get a loaner and come back the vehicle was not even worked on (even though I was told it was ready and all the work had been completed) but they did swipe some paint on the back (literally one stroke that is not dry). I speak to a manager, Jim I believe, he comes out to the vehicle and lets me know the guy who paints was having issues because of raining and I could come back the following Thursday and they will outline the messed up parts and get everything taken care of. I let them know I am having surgery that day and he says drop it off on the Monday or during the week before surgery and they will work on it. I do that. I get a message that Friday and am told the car is done but now there’s a flaw in the front, but they think they can buff it. Okay. I obviously can’t move and my parents work so I notify them (the dealership) to let me know when the paint is done we will come switch the cars (mine & loaner) then. I come with my mother who drove because I wasn’t cleared to drive. The flaw, that was supposed to be corrected, is not. I point out the flaw and am told “well we can’t see it from back here”. And? Then I’m told "well go pick out one of the new cars and it will just be an extra $7,000 - 8,000". No, I want the car I purchased and I JUST want the work that was promised during purchase to be completed but every time my car is at the dealership it is further damaged (1st time door scratched 2nd time large indentions on the front bumper (the flaw)) the manager (not Jim and not one I have ever dealt with, but I did not catch his name) says "It's my first time seeing the car. How do I know it wasn't already there?" Okay? I call over the lady from customer relations and ask if it was there. She says, "No, it wasn't there because not to be rude but she is picky and would've wrote that down or pointed it out before." He then tells her she can go back inside, she does. I am now kneeling on the ground holding a pillow against my incisions looking at the scratch that he (manager) believes I created while I didn't have access to the vehicle for 2 weeks. Then the church next door catches on fire (sirens, planes, smoke) and he uses this time to slip away and pushes me of on one of the salesmen. I am then told if I wanted a perfect car that I should have bought a new one. I don't want a perfect car because I know it is used. I really just want the work promised completed. That is all. I then ask for the manager to come back outside and he is visibly annoyed. So am I because my just purchased vehicle has been with you all for 3 out of 4 weeks it has belonged to me. He then says, "We are not going to put any more money into your car" and I remind him the flaw was created in their care and they need to correct it. He then says verbatim, "I don't have time for this, I have more important things to do" I ask him, "more important things to do?" he says "yeah I have more important things to do" while walking away from me back into the building. I tell him to just go if that's the case. I notice I am bleeding from where my 3 incisions meet. My mom says lets just go. I tell her no I want them to keep their word. I am told, not by the manager (please remember he had better things to do), to come back the following week. My mom brings it back to them because I am not cleared to drive yet. I get no notification of anything so she heads back up to the dealership later in the day so that we can make sure to give them back the loaner as soon as my car is done. While sitting there for a while she runs into a friend who also has a wonderfully horrible story of how her daughter was treated (I will put that at the bottom). After a while my mom is notified that they can't do what was supposed to be done so it needed to be sent elsewhere. Why did it take close to a month to do so? I could've had my car back, corrected, if this was done the first or even the second time. My mother heads back to get the car and finally after several weeks, reopened incisions, and being dismissed the car is done. I really do not understand. Do they believe I wanted to get over on them? How? What does painting the bumpers, while not damaging the car further, hurt them? I paid for it and had all the work initialed by the manager on duty when the car was purchased. So I do not understand the reasoning behind being treated as if I was being difficult. ***If you want to fight with a dealership who is supposed to be "honest", doesn't care about customers, and does not want to do as promised then shop here. If you want to actually have people do right by you the first time I would suggest you go elsewhere!*** The daughter of my mother's friend purchased a car, brand new, from them also. The car rattles as soon as it's in her care she took it back several times. They kept saying it was fixed but was not. They became dismissive and she just decided to live with it. That's how this dealership treats people and she bought a new car like I was told repeatedly I should've done if I wanted a perfect car. If that's their idea of perfect then I don't want it. It truly does not matter how good a salesperson is if the management is horrible. (Not the 1st manager because even though he was busy and actually completing paperwork he still came outside to look at the car and address my concerns) More

Was having a horrible experience until I went there. Best dealership ever. Got me exactly what I wanted at a better deal. Ask for JR. dealership ever. Got me exactly what I wanted at a better deal. Ask for JR. More

I had an amazing experience purchasing a car here! My salesman, Gary Marker, was kind and patient and let me test drive as many cars as I needed to find the right one. He had a list of cars ready for me salesman, Gary Marker, was kind and patient and let me test drive as many cars as I needed to find the right one. He had a list of cars ready for me after I gave him my needs and wants, but also let me walk around the lot and see what was available. We looked at each car’s Carfax and he let me sit and look up reviews of the few final cars I narrowed it down to. I never felt rushed or pushed to make a decision which is so nice while car shopping! Definitely go see Gary! More

I would give zero stars if I could. I bought a 2020 Honda Odyssey there last week. The next day I noticed a blemish on it. I wanted to just exchange for another vehicle. The general sales manager Mo refused. Odyssey there last week. The next day I noticed a blemish on it. I wanted to just exchange for another vehicle. The general sales manager Mo refused. I made it very known this is what I wanted. He did fix the issue but I was completely done with it. He also accused me of causing the issue and said it wasn’t there when his people checked car over. I certainly did not cause any issue to it. Now I just really want my down payment back and to be done with Battison. I don’t want their name on anything I own. Customer service is of upmost importance to me and Battison is sorely lacking. I am now trying to sell the 2020 Honda Odyssey I got there last week. More

This dealership answered all of my questions without giving me the run around. They quoted me a fair price for the new vehicle they were selling and for what my trade in would be. I will be working with giving me the run around. They quoted me a fair price for the new vehicle they were selling and for what my trade in would be. I will be working with Battison for my future Honda needs. More