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Battle Creek Honda

4.9

56 Lifetime Reviews

1385 West Dickman Road, Springfield, Michigan 49037 Directions
Sales: (800) 821-1645

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56 Reviews of Battle Creek Honda

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October 28, 2011

"My mom owns a Honda and her car recently had a problem..."

- gmxforce

My mom owns a Honda and her car recently had a problem with the transmission( i think). She went to the Honda dealership get a check up on her car, and they declined any of her service. In the previous maintenance, they put a small dent on the car and declined. My mom isn't American and her English is hard to understand, although she have a very good credit score. so what kind of service is that.

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Recommend Dealer
No
Employees Worked With
service department
September 25, 2011

"took car in for service paid 1,500.00 and car runs like..."

- Linda Porter

took car in for service paid 1,500.00 and car runs like crap, Mel said it had to much power now. The car had a new timming belt and belts, plugs plug wires dis.cap and so on. now the car shakes very unhappy. where do I take my car if I can't trust my dealship?

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Recommend Dealer
No
Employees Worked With
Mell
June 17, 2011

"Wonderful experience with salesperson Jason Miller......"

- ashimmelfinney

Wonderful experience with salesperson Jason Miller... Gave the best price up front and made the transaction simple and easy... He was very knowledgeable and provided great service after the sale as well. I love my Civic and I will be back!!!

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Recommend Dealer
Yes
Employees Worked With
Jason Miller
March 04, 2010

"BattleCreek Honda is a wonderful place to buy a car. The..."

- fromann09

BattleCreek Honda is a wonderful place to buy a car. The service was professional and the staff courteous. Battlecreek went out of their way to help us. They drove to our home the help us as my husband can not drive and took us back to their dealership and worked with us in order that we may trade our car for a Honda pilot 2005 that they had on their lot. Every interaction with the staff their was wonderful and we had an amazing experience. We will in the future go to them when we are looking for another car and we highly recommend that others do the same. When considering a place to car shop please consider Battlecreek Honda they were great to us and I am certain they will take great care of others! Kenzy and William Hoffmann-frasier

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Recommend Dealer
Yes
Employees Worked With
Jason and Bill
October 05, 2009

"Not enough room to explain but the bottom line is that in..."

- celticbass1

Not enough room to explain but the bottom line is that in my opinion Honda Civics have a problem with rear wheel alignment that Honda refuses to fix. I contacted everyone I could at the service department of Battle Creek Honda, they told me that the problem is a Honda problem and that the dealership is going to do nothing to assist us with our vehicle. The car had 18,000 miles when it started having problems with rear wheel alignment, the rear tires are shot and of course the car is out of warranty after 12,000 miles. Battle Creek Honda told us that we should have rotated the tires. Matuschka and the service department associate both admitted that rotating the tires "probably wouldn't have helped." I will never again purchase a Honda, and I will most definately never again purchase any kind of vehicle from Battle Creek Honda or any other dealership owned by the owner of Battle Creek Honda. Beware of this dealership if they won't help with a $285.00 repair on a one year old vehicle with an issue that has been a problem with 2006, 2007, and hybrid 2008 Honda Civics than what would they do for you if it's a more expensive problem.

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Recommend Dealer
No
Employees Worked With
Mel Matuschka
June 17, 2009

"I'm an internet shopper and price means a great deal to..."

- JoshuaR

I'm an internet shopper and price means a great deal to me. What means more than that is a dealer that is willing to give his best price right at the start. A car shopper doesn't want to have to putz around with dealers who will overcharge you unless they can steal the deal from someone else. Kevin Bartlam at Battle Creek Honda gave me the best quote right from the beginning. I didn't have to dicker with him or experience all the other unpleasantness that I had gone through with previous vehicle purchases. He beat every other quote by $500 and some quotes by more than $2000. Of course, YMMV. He didn't have the color we wanted though and Battle Creek is over two hours away from our house. I told a few other dealers the price he quoted and the response often was "Ha! Let me know what happens when you get out there! Then give me a call and I'll sell you a car." Well, the only thing that happened out there was a pleasant experience with no high-pressure sales. Kevin was able to get the color we wanted, everything was negotiated before we even went out there, and there were no surprise charges or crazy discussions about warranties and rust-proofing. I'm really glad we took the drive out there and bought from Kevin. It was a pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Kevin Bartlam
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