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Battlefield Ford Culpeper
Culpeper, VA
636 Reviews
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Showing 449 service reviews
March 30, 2026
I scheduled my 2005 F250 with them to have an identified (by them) oil leak and my rear passenger door problem 2 months in advance as we were out of the country. We scheduled it for a Friday a identified (by them) oil leak and my rear passenger door problem 2 months in advance as we were out of the country. We scheduled it for a Friday and since we live an hour and a half away booked a room for Friday and Saturday to give them the two days to complete the repairs. We dropped the truck at the dealer at 0715 on Friday. The service person said they would call with an update as soon as they had one. It was 4PM on Friday when we decided to call the dealer since we had not received a call. When I finally got the service rep who had my truck, he said, "he was dealing with an avalanche and would call me back." Another hour and no word. I again called and spoke to the rep again who said, "they had not even looked at the truck and would have to move it to the following Monday." So, now I will have to take the loaner back and get my truck and reschedule this. So, on Saturday I arrive at 0815 and ask for my truck. The service reps were still not finished checking the 0800 service customers paperwork and looked very overwhelmed. Then I was told they could not find my keys. They had to get a manager to help in the search. About 10 minutes later the truck was handed over to me. I received no apology for completely wasting my 2 days. Needless to say I will not be working with this dealer again. I have left 2 messages with the service manager's voicemail and have yet to receive a call. More
by acolyte2024
Employees Worked With
Cody warshauer
November 21, 2022
The service department is definitely customer first focused. Our Ford vehicles have certainly had their share of complications. However, the team at Battlefield Ford does everything within the means to focused. Our Ford vehicles have certainly had their share of complications. However, the team at Battlefield Ford does everything within the means to make the customer first. If I were to nitpick, I'd share better follow-up contact (email or phone) would be more helpful. We're actually considering getting a new vehicle at this dealership soon (if the numbers work out). More
by Michael
Employees Worked With
Clayton and Brandon
November 13, 2022
Micehelle Mercado is a rock star! !! Always polite and goes above and beyond expectations to ensure my visit at Battlefield is always worth the trip. True asset to the Battlefield Tea !! Always polite and goes above and beyond expectations to ensure my visit at Battlefield is always worth the trip. True asset to the Battlefield Team. Thanks Michelle!!! More
by Flash
Employees Worked With
Michelle Mercado
November 08, 2022
Service department has always been outstanding. I have always had great relationship with sales and the service department. I would recommend battlefield ford to anyone looking to purchase a vehic I have always had great relationship with sales and the service department. I would recommend battlefield ford to anyone looking to purchase a vehicle. More
by jmmatboss
Employees Worked With
Devin Fitzgerald
November 02, 2022
I have been dealing with Battlefield for several years and always had excellent service. Brandon and Clayton have been great to deal with and don't have to worry about the repairs being right. and always had excellent service. Brandon and Clayton have been great to deal with and don't have to worry about the repairs being right. More
by jweaver
Employees Worked With
Devin Fitzgerald
October 24, 2022
Excellent customer service by Michelle Medero (Service Advisor). Disappointed by the pricing for a set of wiper blades for my F-150, which I wished to purchase...I did not! Advisor). Disappointed by the pricing for a set of wiper blades for my F-150, which I wished to purchase...I did not! More
by backe4
Employees Worked With
Michelle Medero, Service, David Green, Technician, Devin Fitzgerald
